Loss Prevention Lead - Key Carrier

Dick's Sporting Goods • Leawood, KS

130d

About The Position

House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams. If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today!

Requirements

• 1-3 years of prior LP or educational experience in Loss Prevention preferred.

Responsibilities

• Mitigate and reduce losses through the deterrence of external theft and execution of key operational programs.
• Model customer engagement behaviors to detect and deter shoplifters and provide service to all customers.
• Act in compliance with the Company policy 'Engaging Law Enforcement' when all attempts at service do not deter theft.
• Assist in monitoring store compliance with policies related to safety, operational controls and Merchandise Expose Standards (MES) execution.
• Assist in external/internal investigations and promote store awareness around addressing theft and operational controls.
• Monitor customer and teammate traffic in the store for potential theft activity.
• Complete detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity.
• Follow-up with local authorities for after the fact external case resolution and prosecution.
• Create an inclusive in-store environment where everyone feels welcome, safe, and is treated with respect.
• Walk sales floor, stockrooms and office areas during duration of shift.
• Deescalate incidents involving confrontation by athletes exhibiting concerning behavior.
• Support, promote and actively demonstrate company values related to customer engagement.
• Provide ad hoc support for the general needs of the business as necessary.
• Participate in Shrink Coach meetings, new hire orientation and conduct frequent training sessions with store teammates.
• Assist store Shrink Coach with execution of Shrink Business Plan on a limited basis.
• Conduct MES sweeps, fitting room checks and safety standards when athlete traffic is slow.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Number of Employees: 5,001-10,000 employees