Loss Prevention Guard

Crestline Hotels & Resorts • Atlanta, GA

108d

About The Position

The Loss Prevention Guard monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. He/she also anticipates potential problems and reacts to disturbances and prohibited conduct. This position responds to emergency situations as needed.

Requirements

• High School Graduate or General Education Degree (GED): or Work Equivalent
• Experience in Loss Prevention/Security
• Minimum 18 years of age.
• Criminal-free record.
• Must be able to work two or three nights a week.
• Valid (state) driver's license. Excellent driving record.
• Able to drive all Company Vehicles (if applicable)
• Must have good understanding of the English language.
• Previous Hotel, Law Enforcement, or Military experience.
• Possession of Special Police Officer SPO certification.
• Certification of previous training in alcohol awareness program.
• Knowledge of local laws, investigative methods and fire safety.
• Certification in CPR and first aid.

Responsibilities

• Review department log records and be familiar with pertinent information relevant to the daily shift.
• Review the hotel status and follow up actions with the previous shift officer.
• Issue radios, beepers, keys to designated hotel personnel.
• Maintain accurate records and ensure the safekeeping of such.
• Check employee I.D.'s and ensure accuracy of employee time card punches as employees arrive/leave the employee entrance.
• Ensure all non-hotel personnel arriving at employee entrance are properly escorted while on property.
• Inspect employee packages, purses, bags, etc. as employees enter or leave the property.
• Provide escorts for employees.
• Ensure that after-hours access into secured hotel areas are properly authorized, monitored and documented.
• Handle deliveries received during non-business hours.
• Work with outside agencies (i.e., police). Coordinate emergency situations. Contact the Director of Security immediately for emergency situations.
• Monitor surveillance cameras. Investigate duress alarms.
• Patrol the property with specified equipment, checking all designated points and document all actions taken.
• Resolve safety hazard situations.
• Ensure all guest room doors are secured; assist guests with room access.
• Investigate suspicious persons on hotel property.
• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports.
• Respond to the scene of guest/employee accident promptly; administer first aid/CPR; communicate specified information to E.M.S./medical personnel as required.
• Report to scenes of guest or employee fighting.
• Comply with state regulations and hotel guidelines for handling intoxicated guests.
• Coordinate towing of vehicles.
• Report to scenes of vehicles accidents/thefts and document specified information.
• Assist in moving/removing guest room possessions, inventory and security of such and 'E' key rooms.
• Document, organize and store all lost and found items given to Security; document guest inquiries for lost items and coordinate return of lost items to guests.
• Comply with guest requests for storing and safekeeping of their valuables.
• Make arrests in compliance with legal and hotel requirements.
• Ensure security of rental vehicles and keys until issued to lease and upon return.
• Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.
• Answer the departmental telephone.
• Communicate by radio/beeper with designated hotel personnel.
• Prepare work orders for maintenance repairs and submit to Engineering.
• Legibly complete designated reports.
• Document all pertinent information in the log book daily.
• Complete all paperwork and closing duties before leaving.
• Review hotel status and any follow-up actions with on-coming Loss Prevention Guard.

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED