Loss Prevention - Director

Ojai Valley Inn & Spa•Ojai, CA

52d

About The Position

The Director of Risk and Loss Prevention will oversee and direct all Loss Prevention associates in all areas and issues day to day. Oversee the performance of the Assistant Director of Loss Prevention and the Loss Prevention Manager. Responsible for directing all processes, procedures and protocol as it relates to the Loss Prevention Department. Responsible for successful execution of the Loss Prevention Business Plan components Responsible for overseeing and directing the implementation of property wide training as it pertains to Loss Prevention, Risk Management, Health, safety and security issues. Directly oversees and at times facilitates the training classes for Loss Prevention and all departments which includes but is not limited too; Injury and Illness, First AID/CPR, Theft Investigations, Accident Investigations, TIPPS training, Blood borne Pathogens, ECP, Conflict/Resolution, Emergency, Fire and Earthquake preparedness. Provides quality assurance and all training programs are consistently being facilitated for Loss Prevention and the Resort in order to provide a safe environment for guests and associates and to minimize opportunities for loss and damage. Acts to deter any person or element from jeopardizing persons or property in or about the Resort STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, Skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other associates or guests.

Requirements

TIPPS certified and Certified trainer for TIPPS
CPR & First Aid Certified
Valid Driver License.
Certification in alcohol awareness program
Ability to effectively communicate in English verbally and written.
Ability to communicate in a second language, Spanish preferred.
Saflok trained and certified
Minimum 6 years collective experience in Security, Law Enforcement, Military or Loss Prevention.
Knowledge of local laws, investigative methods and fire safety
Ability to forecast and anticipate issues and develop programming to address resort/department needs.
Exhibit strong and effective communication skills with people at all levels within and outside of the organization including but not limited to Fire, police and ambulance personal and Insurance professionals
Proven effective technical skills, computer literate.
Proven ability to independently make solid decisions consistent with resort, department and management standards.
Understanding of Hospitality Law and relevant penal codes and the ability to appropriately and effectively apply them with guests and associates.
Ability to direct, manage and lead by example, working effectively with confidence in a crisis situation and work under pressure without the loss of composure. Ability to provide solid and effective decision-making in pressure filled situations. Effective interaction with angry guests and associates during pressure filled situations.
Ability to accept responsibility for the performance and conduct of the Loss Prevention Department.
Ability to exhibit professional leadership qualities through example and the initiative to transfer those skills to others.
Ability to work cohesively with persons and departments as part of a team.
Flexibility in shifts and days worked required, ability to assist where and when needed on any shifts.
Ability to constantly assess and improve Loss Prevention Procedures and Protocol.
Ability to maintain confidentiality of guest & information and pertinent Resort data.
Ability to establish criteria for assessment, investigation, management and follow through of Associate & Guest Accidents and Guest incidences.
Ability to promote positive relations with all persons.
Ability to assess and facilitate Loss Prevention needs based training property wide.
Ability to prioritize, organize and follow through tasks to completion.
Ability to recognize suspicious human behavior that poses a threat to persons or property.
Ability to work without direct supervision.
Ability to develop and implement proactive policies and procedures on Health & Safety programs and provide successful training and coaching to associates.
Ability to maintain confidentiality of guest & associate information.
Ability to maintain discretion and diplomacy while performing job functions.
Ability to promote positive relations with all persons.
Ability to understand guest inquiries and provide appropriate responses.
Ability to prioritize, organize and follow through tasks to completion.
Ability to be a clear thinker, remain calm and make sound judgments in threatening situations.
Ability to recognize suspicious human behavior that poses a threat to persons or property and respond appropriately and effectively.
Ability to work, lead and direct persons within the Department as part of a cohesive team.

Nice To Haves

Prior luxury hospitality experience or related experience.

Responsibilities

Oversee the handling of all emergency situations to ensure proper facilitation, follow through, reporting and management of Guest and Associate needs.
Implements action plans to monitor and control risk.
Conducts associate performance appraisals according to Standard Operating Procedures.
Conduct periodic patrols of entire property and parking areas.
Deploys security staff to effectively monitor and protect property assets.
Confirm Payroll is maintained on a daily basis and submitted to Accounting within time frames.
Continually assess strategic positioning and monitoring results of surveillance cameras.
Resolve safety hazard situations provide recommendations for solutions and successfully implement them.
Be available, via company communication device, during off hours.
Review on a daily basis the handling of all Loss Prevention investigations into theft, lost items, noise complaints, assault complaints, and other guest complaints, oversee the Loss Prevention Supervisors in obtaining favorable outcomes and results.
Respond to the scene of all guest/associate accidents promptly. Oversee and direct the response team to ensure the quality assurance components in place. Where and when needed administer First Aid/C.P.R. in accordance with guidelines. Comply with all LP procedures and communicate specific information to E.M.S./medical personnel as required.
Maintain confidentiality of all Security and resort reports/documents; release information only to authorized individuals.
Ability to assess, improve and execute Loss Prevention Procedures and Protocol.
Oversee the legible and literate completion of all designated reports, Daily activity logs, Safety Tour Checklist, Cart/car inspection reports and special Loss Prevention projects.
Direct and oversee the execution of established Loss Prevention criteria for assessment, investigation, management and follow through of Associate & Guest Accidents incidences.
Facilitate mandatory training to staff as it relates to health, safety and security complying with all federally and statewide requirements.
Oversee and execute training for the Emergency evacuation plan, incorporating all resort associates.
Oversee the ongoing collection and maintenance of all MSDS and conduct quarterly audits.
Maintain complete awareness of: Scheduled group activities and house count. Resort facilities and services. Hours of operation. Facility layout. Fire and emergency plans.
Assist in maintaining emergency plans.