Loss Prevention Detective

The TJX Companies, Inc. • Norwalk, CA

1d • Onsite

About The Position

The Loss Prevention Detective at TJ Maxx, a part of TJX Companies, is responsible for executing daily tasks related to store loss prevention and safety programs. This role involves maintaining positive relationships with Store Management and communicating with store Associates regarding damage and shrink initiatives. A primary function is to identify and resolve internal and external theft, conducting apprehensions in accordance with established policies and guidelines. The detective is expected to provide excellent customer service, uphold a culture of honesty and integrity, and ensure confidentiality. Key duties also include participating in investigations and surveillance, verifying that apprehensions align with store theft activity, and accurately completing and distributing necessary paperwork. Furthermore, the role requires maintaining appropriate evidence, understanding law enforcement procedures, and professionally engaging in legal activities such as police calls. The Loss Prevention Detective will collaborate with Store Management on shrink-related activities, adhere to all labor laws and company procedures, and support store goals for shrink reduction and safety awareness. TJX Companies is a Fortune 100 global off-price retailer that values diversity, collaboration, and associate development.

Requirements

• Excellent communication skills and sound judgment
• Basic computer skills
• Basic time management skills
• Investigative / analytical skills
• Ability to respond appropriately to changes in direction or unexpected situations
• Standout teammate, working effectively with peers and supervisors to accomplish tasks
• Able to work a flexible schedule to support business needs
• 0-2 years retail or security experience

Responsibilities

• Completes the daily tasks required for Store Loss Prevention and safety programs
• Maintains positive relationships with Store Management
• Conducts apprehensions within established policies and guidelines
• Communicates with store Associates on damage and shrink initiatives
• Identifies and resolves internal and external theft
• Adheres to established shoplifter guidelines and policies
• Provides timely, courteous and knowledgeable service to customers
• Promotes a culture of honesty and integrity; maintains confidentiality
• Observes, apprehends, and/or deters any acts of dishonesty from outside sources
• Participates in investigations and surveillance as assigned
• Ensures apprehensions are consistent with store theft activity
• Completes and distributes paperwork in an accurate and timely manner
• Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed (e.g., police calls, etc.)
• Coordinates and complete shrink related activities in partnership with Store Management
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Encourages Associate use of shrink reduction resources
• Promotes safety awareness and supports maintenance of a safe environment

Benefits

• Associate discount
• EAP
• Smoking cessation program
• Bereavement policy
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union access
• Referral bonuses
• 401(k) match (for those who meet service or hours requirements)
• Medical insurance (for those who meet service or hours requirements)
• Dental insurance (for those who meet service or hours requirements)
• Vision insurance (for those who meet service or hours requirements)
• HSA (for those who meet service or hours requirements)
• Health care FSA (for those who meet service or hours requirements)
• Life insurance (for those who meet service or hours requirements)
• Short/long term disability (for those who meet service or hours requirements)
• Paid parental leave (for those who meet service or hours requirements)
• Paid holidays (for those who meet service or hours requirements)
• Paid vacation (for those who meet service or hours requirements)
• Paid sick leave (for those who meet service or hours requirements)
• Auto/home insurance discounts (for those who meet service or hours requirements)
• Scholarship program (for those who meet service or hours requirements)
• Adoption assistance (for those who meet service or hours requirements)
• Competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees