Loss Prevention Detective

The TJX Companies, Inc.•Emeryville, CA

2d•Onsite

About The Position

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. This role involves completing daily tasks for Store Loss Prevention and safety programs, maintaining positive relationships with Store Management, conducting apprehensions, communicating on damage and shrink initiatives, identifying and resolving internal and external theft, and adhering to shoplifter guidelines. The detective will also provide customer service, promote honesty and integrity, participate in investigations and surveillance, ensure consistent apprehensions, complete paperwork, maintain evidence, and professionally participate in legal activities. Additionally, the role supports store shrink reduction goals, encourages Associate use of shrink reduction resources, and promotes safety awareness. TJX is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, with four global home offices, seven brands, and nearly 4,700 stores in nine countries, and five distinctive branded e-commerce sites. As Associates, we make a difference with our contributions - collaborating in delighting shoppers with hidden treasures. At TJX, honesty, integrity, and treating each other with dignity and respect matter. We offer great opportunities, an incredible culture, and a sense of excitement for the future. Every day is a new adventure, a fresh chance to experience retail. We're not afraid to stand out. Stand apart. Stand for something.

Requirements

Excellent communication skills and sound judgment
Basic computer skills
Basic time management skills
Investigative / analytical skills
Ability to respond appropriately to changes in direction or unexpected situations
Standout teammate, working effectively with peers and supervisors to accomplish tasks
Able to work a flexible schedule to support business needs
0-2 years retail or security experience

Responsibilities

Completes the daily tasks required for Store Loss Prevention and safety programs.
Maintains positive relationships with Store Management.
Conducts apprehensions within established policies and guidelines.
Communicates with store Associates on damage and shrink initiatives.
Identifies and resolves internal and external theft.
Adheres to established shoplifter guidelines and policies
Provides timely, courteous and knowledgeable service to customers
Promotes a culture of honesty and integrity; maintains confidentiality
Observes, apprehends, and/or deters any acts of dishonesty from outside sources
Participates in investigations and surveillance as assigned
Ensures apprehensions are consistent with store theft activity
Completes and distributes paperwork in an accurate and timely manner
Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed (e.g., police calls, etc.)
Coordinates and complete shrink related activities in partnership with Store Management
Adheres to all labor laws, policies, and procedures
Supports and participates in store shrink reduction goals and programs
Encourages Associate use of shrink reduction resources
Promotes safety awareness and supports maintenance of a safe environment