Loss Prevention Coordinator

Smithfield Foods • Suffolk, VA

7d

About The Position

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section. As a Loss Prevention Coordinator, you will play a key role in supporting Smithfield’s Loss Prevention team by identifying, investigating, and managing delivery-related freight claims while helping minimize financial impact to the business. You will work closely with cross-functional partners—including Sales, Operations, Customer Service, Transportation, and external carrier partners—to resolve product issues, ensure timely claim decisions, and drive improvements that enhance service levels and profitability. In this role, you will help maintain strong customer relationships, support process optimization, and promote a culture of accuracy, accountability, and continuous improvement.

Requirements

• High School Diploma or GED and 2+ years of relevant experience in logistics, customer service, claims processing, or related field, required.
• Proficient in Microsoft Office, especially Excel, with the ability to manage and interpret data accurately.
• Strong attention to detail with the ability to identify root causes, analyze discrepancies, and recommend corrective actions.
• Excellent written and verbal communication skills with the ability to interact effectively with internal teams, customers, and carrier partners.
• Highly organized, dependable, and able to manage multiple tasks in a fast-paced environment while maintaining accuracy and follow-through.
• Ability to work well with others, be respectful, approachable, and team-oriented while building strong working relationships and supporting a positive work environment.

Nice To Haves

• Bachelor's Degree, preferred.
• Prior food industry or retail experience, preferred.
• SAP experience is a plus.

Responsibilities

• Review daily Over, Short & Damaged (OS&D) occurrences—including refused product, quantity discrepancies, quality-related exceptions, and carrier claims—to identify issues and determine appropriate next steps.
• Compile and distribute daily Claims Reports as requested, ensuring information is complete, accurate, and delivered on time.
• Continuously monitor and follow up on outstanding OS&D issues to ensure timely resolution in alignment with departmental requirements.
• Communicate with internal teams, external partners, customers, and carriers to reinforce departmental expectations and gather details needed for claim resolution.
• Collaborate with the Loss Prevention team to investigate delivery discrepancies, determine root causes, and recommend/track corrective actions that prevent recurring issues.
• Process necessary inventory and customer account adjustments related to confirmed OS&D discrepancies.

Benefits

• Smithfield is proud to offer robust, flexible and affordable benefit plans and programs to support our team members and their loved ones, and with out-of-pocket costs, on average, 20 percent less than plans offered by other employers.
• Beyond our medical plans, our Be Well programs offer tools and resources to enhance your quality of life, at no additional cost. These programs are uniquely tailored to our Smithfield team and provide support for elective surgeries, weight loss, mental health, cancer, kidney disease, diabetes, smoking cessation, asthma, maternity management and more.
• Our company invests in your future. We offer comprehensive training and professional development programs designed to help you reach your full potential. Our partnership with GUILD supports your continuing education with tuition assistance covering English language learning and various certificate programs, while our leadership development initiatives nurture high-potential talent.
• For those looking to build specialized skills, we offer apprenticeship programs that combine hands-on experience with focused learning. We also offer unique benefits like our Smithfield Scholarship Program for employees’ children.
• Smithfield’s Education Reimbursement Program provides financial reimbursement to team members who want to further their formal education by obtaining a GED/High School Equivalency (HSE) Diploma or by pursuing an academic degree at an accredited college or university that is not a Guild learning partner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees