Loss Prevention Coordinator

Smithfield Foods • Suffolk, VA

5d

About The Position

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section. As a Loss Prevention Coordinator , you will play a key role in supporting Smithfield’s Loss Prevention team by identifying, investigating, and managing delivery-related freight claims while helping minimize financial impact to the business. You will work closely with cross-functional partners—including Sales, Operations, Customer Service, Transportation, and external carrier partners—to resolve product issues, ensure timely claim decisions, and drive improvements that enhance service levels and profitability. In this role, you will help maintain strong customer relationships, support process optimization, and promote a culture of accuracy, accountability, and continuous improvement.

Requirements

• High School Diploma or GED and 2+ years of relevant experience in logistics, customer service, claims processing, or related field, required.
• Proficient in Microsoft Office, especially Excel, with the ability to manage and interpret data accurately.
• Strong attention to detail with the ability to identify root causes, analyze discrepancies, and recommend corrective actions.
• Excellent written and verbal communication skills with the ability to interact effectively with internal teams, customers, and carrier partners.
• Highly organized, dependable, and able to manage multiple tasks in a fast-paced environment while maintaining accuracy and follow-through.
• Ability to work well with others, be respectful, approachable, and team-oriented while building strong working relationships and supporting a positive work environment.

Nice To Haves

• Bachelor's Degree, preferred.
• Prior food industry or retail experience, preferred.
• SAP experience is a plus.

Responsibilities

• Claims Review & Resolution: Review daily Over, Short & Damaged (OS&D) occurrences—including refused product, quantity discrepancies, quality-related exceptions, and carrier claims—to identify issues and determine appropriate next steps.
• Reporting & Documentation: Compile and distribute daily Claims Reports as requested, ensuring information is complete, accurate, and delivered on time.
• Issue Management: Continuously monitor and follow up on outstanding OS&D issues to ensure timely resolution in alignment with departmental requirements.
• Cross-Functional Communication: Communicate with internal teams, external partners, customers, and carriers to reinforce departmental expectations and gather details needed for claim resolution.
• Root Cause Analysis: Collaborate with the Loss Prevention team to investigate delivery discrepancies, determine root causes, and recommend/track corrective actions that prevent recurring issues.
• Adjustments & System Updates: Process necessary inventory and customer account adjustments related to confirmed OS&D discrepancies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees