Loss Prevention Agent

BROAD RIVER RETAIL•South Portland, ME

About The Position

Broad River Retail is currently seeking a Loss Prevention Agent to join our Loss Prevention Team, under the People Department. This position is responsible for protecting company assets, reducing shrink, investigating theft and/or fraud, and ensuring compliance with company policies in our distribution centers, retail stores, and corporate offices. This role requires a proactive presence, strong analytical skills, and a collaborative spirit. DAY IN THE LIFE AS THIS MEMORY MAKER: Be present during daily loadout in the warehouse to maintain control of damage and loss of product. Conduct internal and external theft investigations including interviews, surveillance reviews, and report preparation. Monitor CCTV systems and regularly conduct security walkthroughs in assigned distribution center. Serve as local point of contact for the Operations team and provide conflict management, as needed, when a product is damaged or missing. Work and coordinate with relevant stakeholders including Operations, Retail, Risk, and People to resolve incidents and implement corrective actions. Facilitate safety audits, incident investigations, and assist in implementing the designated solutions to prevent injury and/or damage to property. Provide status updates to the Manager of Loss Prevention and People Operations leadership. Coordinate with the Manager of Loss Prevention to ensure safety controls are met and followed in the Distribution Center, stores, and corporate office. Coordinate with General Managers to ensure that safety and security procedures and practices are followed in the retail environment. Support safety audits and compliance with OSHA and company standards. Coach Distribution Center teams and Retail Operations teams on loss prevention, safety, and compliance practices. Coordinate with the Senior Risk and Compliance Partner, Associate Director of People Operations, and law enforcement as needed for incidents and/or asset recovery. Champion a positive safety culture in both the regional store(s) and Distribution Center(s). Performs all other duties as assigned by the Manager of Loss Prevention.

Requirements

High School Diploma or GED
2 or more years of experience in retail, loss prevention, security, military, or law enforcement
Understanding of basic office applications including MS Office (Word, Excel, PowerPoint, Outlook)
Ability to navigate security camera systems (CCTV)
Able to be flexible with hours

Nice To Haves

First Aid/CPR/AED certification preferred
OSHA-10/30 certification a plus
Spanish speaking is a plus

Responsibilities

Be present during daily loadout in the warehouse to maintain control of damage and loss of product.
Conduct internal and external theft investigations including interviews, surveillance reviews, and report preparation.
Monitor CCTV systems and regularly conduct security walkthroughs in assigned distribution center.
Serve as local point of contact for the Operations team and provide conflict management, as needed, when a product is damaged or missing.
Work and coordinate with relevant stakeholders including Operations, Retail, Risk, and People to resolve incidents and implement corrective actions.
Facilitate safety audits, incident investigations, and assist in implementing the designated solutions to prevent injury and/or damage to property.
Provide status updates to the Manager of Loss Prevention and People Operations leadership.
Coordinate with the Manager of Loss Prevention to ensure safety controls are met and followed in the Distribution Center, stores, and corporate office.
Coordinate with General Managers to ensure that safety and security procedures and practices are followed in the retail environment.
Support safety audits and compliance with OSHA and company standards.
Coach Distribution Center teams and Retail Operations teams on loss prevention, safety, and compliance practices.
Coordinate with the Senior Risk and Compliance Partner, Associate Director of People Operations, and law enforcement as needed for incidents and/or asset recovery.
Champion a positive safety culture in both the regional store(s) and Distribution Center(s).
Performs all other duties as assigned by the Manager of Loss Prevention.