LOSS PREV/CUSTOMER ENGAGEMENT SPEC

Kroger•Anchorage, AK

36d

About The Position

Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

High School Diploma or GED
Strong attention to detail
Demonstrated ability to maintain confidentiality and protect sensitive information
Ability to work in a fast-paced environment
Ability to work within strict time frames/resolute deadlines
Strong critical thinking skills, attention to detail and ability to draw conclusions

Nice To Haves

Ability to speak a second language
Knowledge of Kroger policies, procedures, and organizational structure

Responsibilities

Model customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
Acknowledge customers in a friendly manner as they enter and exit the store
Maneuver in the store's entry and exit areas
Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed
Respond to activations of Electronic Article Surveillance (EAS) systems
Assist customers with deactivation of EAS devices
Answer customer questions concerning the location of items or sections within the store
Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior
Assist customers with bascarts that may lock up with Purcheck
Report safety concerns to supervisor
Comply with corporate policies and promote/follow company initiatives
Maintain flexibility to work any shift
Must be able to perform the essential job functions of this position with or without reasonable accommodation