Loss Mitigation Title Supervisor

Carrington Mortgage • Orange, CA

25d • Onsite

About The Position

The Loss Mitigation Title Supervisor will supervise a team of Loss Mitigation
Title Agents to achieve maximum performance and ensure compliance objectives are
met in conjunction with, FHA, VA, USDA, FNMA, FHLMC and Ginnie Mae document
fulfillment requirements for Loan Modifications, Partial Claims, and Mortgage
Recovery Advances (“MRA”). Monitor the initial title review process from time of
initial title order through final decision which will result in either
modification documents being drafted or loss mitigation workout denial. Work on
various projects for the Department related to reporting, change management,
compliance, quality assurance/quality control, and vendor/third party
communication. Perform all duties in accordance with Company guidelines and
applicable federal, state, and local regulations. The approved Target Pay Range
for this position is $70,304 to $85,000.

Requirements

• High school diploma or equivalent work experience required; college degree preferred.
• Five (5) years of loss mitigation or document recording experience required.
• One (1) or more years of experience in a Team Lead or supervisory role.
• Knowledge of, FHA, VA, USDA, FNMA, FHLMC and Ginnie Mae Loss Mitigation document requirements, deliverables, and timelines required.
• Knowledge of Microsoft Suite at an intermediate level preferred.
• Ability to interact with mid-level and senior management as an advisor on projects as well as be considered a business level subject matter expert (“SME”). Ability to make decisions that have significant impact on the department’s credibility, operations, and services.
• Ability to organize and prioritize work schedules of others on long-term basis.
• Ability to compute, analyze and interpret complex statistical data and/or to develop forecasts and computer models for strategic planning.
• Ability to make informal presentations, inside and/or outside the organization and speak in front of groups.

Nice To Haves

• college degree preferred.
• Knowledge of Microsoft Suite at an intermediate level preferred.

Responsibilities

• Carries out supervisory responsibilities in accordance with the organization’s policies, procedures, and applicable laws, including hiring and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
• Monitor daily pipeline of incoming title requests, reviews, denials, and any other title related processes taking place during active Loss Mitigation review to ensure title review is completed timely and accurately.
• Ensure active loss mitigation workstations are denied timely and/or cleared for modification documents to be drafted.
• Work with Title vendors to clear any irregularities preventing in obtaining a policy.
• Attend regular calls with vendors to ensure SLAs are being met in accordance with CMS contracts.
• Facilitate Supervisor responsibilities in accordance with company policies, procedures, and applicable laws. Manage employees in such areas as workout technique, account recognition and customer service.
• Prepare reports and track results and trends within the Loss Mitigation Department.
• Oversee daily team operations; provide guidance and direction in daily workflow and volume.
• Communicates to the group the daily work goals, expectations, and any policy and/or process changes.
• Monitor employees on quality control guidelines and job performance through group training, one on one interaction, and role play.
• Perform other duties as assigned.

Benefits

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees