Loss Mitigation Specialist

Greylock Federal Credit Union • Pittsfield, MA

2d • Hybrid

About The Position

The Loss Mitigation Specialist provides advanced loss mitigation expertise by managing complex, high-risk delinquent accounts and overseeing foreclosure, repossession, and charge-off processes. This role serves as a subject matter expert, supporting organizational risk management, regulatory compliance, and strategic decision-making while providing guidance to loss mitigation staff.

Requirements

• 3–5 years of progressive collections or loss mitigation experience required
• High school diploma or equivalent required; Associate or Bachelor’s degree preferred
• Strong analytical, decision-making, and advisory communication skills
• Advanced proficiency in Microsoft Office, collections systems, and reporting tools

Nice To Haves

• Associate or Bachelor’s degree

Responsibilities

• Manage late-stage and high-risk delinquent accounts, including foreclosure, repossession, and charge-off activities, ensuring full compliance with applicable laws and regulations.
• Initiate, coordinate, and oversee foreclosure and repossession processes, maintaining accurate timelines, documentation, and system records.
• Analyze complex borrower financial situations and approve or recommend non-standard loss mitigation solutions within delegated authority.
• Prepare and manage advanced reporting, including delinquency trends, mortgage impairment, charge-offs, and recoveries, to support strategic and operational objectives.
• Provide guidance, training, and technical expertise to loss mitigation staff on complex cases, regulatory requirements, and external assistance programs (e.g., RAFT).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees