Loss Mitigation Specialist

SRP FEDERAL CREDIT UNION•North Augusta, SC

4d•$19 - $22•Onsite

About The Position

Under the general supervision of the Loss Mitigation Manager performs a variety of activities with a major focus on collection of past-due credit products. Efforts are conducted in a professional, ethical, and empathetic manner to promote and maintain member relations and goodwill. Works to minimize losses and ensure compliance with applicable laws, rules, and regulations. Works proactively, innovatively, and creatively to meet member and company needs. Familiar with standard concepts, practices, and procedures within the Recovery field. Relies on experience and judgment to plan and accomplish goals. Perform a variety of tasks. A certain degree of creativity and latitude is required.

Requirements

High School Diploma or General Education Degree (GED)
4 years related experience required, up to 3 years preferred
Knowledge of all applicable laws and regulations to collections.
Displays a good working knowledge of all related policies and procedures.
Displays the required work ethic to continue progressing in the Loss Mitigation Department.
To perform this job successfully, an individual should have knowledge of Microsoft Office software including Windows, Word, Excel, Outlook Email /Calendar, and Internet Explorer software.
Experience with financial institution collections software systems is preferred.
Must be proficient in the operation of the core processing system and other ancillary software.

Responsibilities

Responsible for selling and cross-selling Credit Union services to current and potential members. Credit Union services are to be promoted using the "member benefit-based approach".
Fully complies with the requirements of all Credit Union policies, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.
Stay abreast of all laws, rules, regulations, and procedures on debtor rights, collections and recovery, and/or credit union policy related to collecting past-due accounts.
Collects and manages delinquent accounts by telephone, mail, and electronically. Documents activity and member contact in a detailed manner on the collection notes.
During the process of collecting an active loan account maintain an awareness of other negative balance accounts the member may own and work or refer them appropriately.
Monitor delinquency reports daily.
Assists members with financial counseling matters, making suggestions for resolving short-term delinquency.
Maintains a working knowledge and understanding of contractual documentation, CPI, and other collateral insurance, security interest, and collateral maintenance.
Utilize basic system skills to explain payments, and calculate financial terms and credit services.
Responsible for file maintenance of member personal information, account warnings, and monetary management holds.
Blocks and Closes Visa Credit Cards and Lines of credit. Documents and removes same in a timely fashion to protect member goodwill and credit union integrity.
Blocks online banking. Documents and removes same in a timely fashion to protect member goodwill and credit union integrity.
Diffuses and resolves conflicts and escalates threats and dangerous situations to management.
Receives and submits deposits, transfers, and payments, and balances daily.
Gives override approval.
Work varying schedules that include evenings. May be required to travel and undergo periodic training.
May be assigned other tasks by appropriate line supervision.