Loss Mitigation Specialist III

Pennymac•Moorpark, CA

3d•$40,000 - $60,000•Onsite

About The Position

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. The Loss Mitigation Specialist will serve as the customer’s Single Point of Contact (SPOC) for investor, state and company repayment, forbearance, HHF/ EHLP and SCRA foreclosure alternative initiatives.

Requirements

Bachelor’s degree or equivalent work experience
3+ years of relevant work experience
Thorough knowledge of investor specific repayment, forbearance, HHF/EHLP and SCRA foreclosure alternative programs, loan servicing, foreclosure, and bankruptcy
Proficient with CFPB, FDCPA and ECOA regulations
Excellent internal and external customer service skills, including professional telephone manner and ability to write clear and concise business correspondence
Excellent computer skills, including proficiency in Microsoft Excel, Word

Responsibilities

Receive inbound calls to assist customers with inquiries regarding their repayment or forbearance plan, HHF/EHLP, SCRA program or general loan servicing questions
Direct outbound call campaigns to secure commitments for supporting documentation and monthly installments, conduct unemployment verification, and respond to customer inquiries
Follow set investor/ state specific guidelines to set up approved repayment or forbearance plan, HHF/ELP or SCRA programs
Update customer financial information based off change in circumstance or to address remaining delinquency at plan completion to initiate foreclosure alternative programs, provide results and next steps based off the recommendation received
Address email and fax communications from customers and authorized third parties to ensure items are acknowledged and processed in a timely manner
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values

Benefits

Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

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