Loss Mitigation Specialist II

Rockland Federal Credit • Canton, MA

4d • $29 - $30 • Hybrid

About The Position

Rockland Federal Credit Union (RFCU) is seeking a Loss Mitigation Specialist. Reporting to the Financial Assistance Manager, this role manages complex delinquent accounts with a focus on bankruptcy, foreclosure, and loan modification solutions, while ensuring compliance with regulatory and Credit Union standards.

Requirements

• Bachelor’s degree preferred
• Experience in collections, bankruptcy, loss mitigation, or foreclosure
• Strong knowledge of delinquency management and regulatory requirements
• Experience handling complex and escalated accounts
• Proficiency in Microsoft Office
• Strong analytical and problem-solving skills

Responsibilities

• Manage complex delinquent accounts, including bankruptcy, foreclosure, loan modifications, and deceased member processes
• Serve as a resource for team members, handling escalations and supporting day-to-day operations
• Conduct detailed loan research and partner with internal teams to resolve issues
• Communicate with members to resolve delinquency and establish payment solutions
• Evaluate eligibility for loan modifications and manage supporting documentation and timelines
• Oversee bankruptcy case activity, including filings, reaffirmations, and coordination with legal partners
• Maintain accurate documentation of all collection activity and account updates
• Act as primary contact for attorneys and vendors, ensuring timely follow-up
• Support reporting requirements related to investors and regulatory entities

Benefits

• Cigna medical benefits
• dental benefits
• vision benefits
• a 401(k) plan with company match and profit-sharing potential
• flexible health and dependent care plans
• life, AD&D, and LTD insurance
• a generous and flexible tuition reimbursement program
• a PTO package designed to help employees recharge and enjoy time with family and friends

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees