Loss Mitigation Specialist I

AgFirst Farm Credit Bank • Columbia, SC

103d

About The Position

The Loss Mitigation Specialist I provides exceptional customer service through loss mitigation administration, reporting, and ancillary functions, managing special requests within communicated service level agreements.

Requirements

• Associate’s degree in business or related field.
• A minimum of 1-2 years of experience working with loss mitigation, foreclosures, bankruptcies, special requests preferred.
• Strong knowledge of collection policies, laws, and regulatory compliance.
• Excellent communication, follow-up, problem-solving, and analytical skills.
• Proven ability to work independently, manage multiple priorities, and perform under pressure.
• Skilled in resolving issues across departments while maintaining professionalism and confidentiality.
• Comfortable interacting with diverse personnel at all organizational levels.

Responsibilities

• Process partial lien releases and special requests (e.g., Release of Liability, Easements, Subordinations) in accordance with Bank, investor, and insurer guidelines.
• Review and prepare lien releases and DMV mobile home title releases for execution by senior leadership.
• Track and monitor special requests using internal systems (e.g., CSG Assyst) and update procedures as needed.
• Collaborate with sub-servicers to resolve issues and ensure accurate handling of special requests.
• Monitor foreclosure and bankruptcy processes to ensure compliance with investor and statutory requirements.
• Order appraisals, inspections, and Broker Price Opinions to support loss mitigation efforts.
• Coordinate with investors and sub-servicers to determine borrower eligibility for loss mitigation programs and ensure compliance.
• Conduct monthly and quarterly reporting, including non-accrual reviews, TDR recommendations, and ASC310 reports.
• Manage real estate owned loans guaranteed by Farmer Mac, including marketing, sale recommendations, and delinquency reporting.
• Perform additional duties as assigned, including backup support for loan setup and reporting functions.

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 501-1,000 employees