Loss Mitigation Representative

Aston Carter•Spokane Valley, WA

22h•$23 - $23•Onsite

About The Position

Core Job Requirements/Outcomes Demonstrate a strong commitment to regulatory compliance by adhering to FDCPA and UDAAP standards and proactively completing all mandatory training to ensure operational integrity. Effectively manage delinquent accounts by calling on and engaging members with professionalism and empathy to identify causes of default and offer tailored recovery solutions, resulting in decreased loss to the credit union. Minimize loan losses by preparing and recommending accounts for repossession or charge-off after all primary collection efforts have been exhausted, while demonstrating advanced proficiency through managing higher volumes, executing complex collection tasks, and mentoring others to support team development and operational excellence. Other Essential Functions Demonstrate a strong commitment to excellence by consistently maintaining departmental standards, and reliably achieving operational and service goals that support the overall success of the team. Continuously seeks opportunities to improve collection processes by identifying inefficiencies and implementing more effective methods, while remaining adaptable to change and open to adopting new strategies and tools for enhanced performance. Responsible for accurately and efficiently processing payments, including internal transfers, external ACH transactions, and debit card transactions. Actively contribute to team success through continuous improvement, collaboration on departmental initiatives, participation in ongoing training, and fostering strong, professional relationships that promote a positive and productive work environment.

Requirements

Minimum of two years of experience in account resolution, account maintenance, or a comparable role within a financial institution or related industry
Demonstrated experience negotiating repayment terms and resolving overdue accounts
Ability to manage high call volumes effectively
Experience in consumer collections preferred
Working knowledge of consumer deposit and loan products preferred
Familiarity with FDCPA, UDAAP, and related regulatory requirements preferred
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams

Responsibilities

Demonstrate a strong commitment to regulatory compliance by adhering to FDCPA and UDAAP standards and proactively completing all mandatory training to ensure operational integrity.
Effectively manage delinquent accounts by calling on and engaging members with professionalism and empathy to identify causes of default and offer tailored recovery solutions, resulting in decreased loss to the credit union.
Minimize loan losses by preparing and recommending accounts for repossession or charge-off after all primary collection efforts have been exhausted, while demonstrating advanced proficiency through managing higher volumes, executing complex collection tasks, and mentoring others to support team development and operational excellence.
Demonstrate a strong commitment to excellence by consistently maintaining departmental standards, and reliably achieving operational and service goals that support the overall success of the team.
Continuously seeks opportunities to improve collection processes by identifying inefficiencies and implementing more effective methods, while remaining adaptable to change and open to adopting new strategies and tools for enhanced performance.
Responsible for accurately and efficiently processing payments, including internal transfers, external ACH transactions, and debit card transactions.
Actively contribute to team success through continuous improvement, collaboration on departmental initiatives, participation in ongoing training, and fostering strong, professional relationships that promote a positive and productive work environment.