Loss Mitigation Representative

Greylock Federal Credit Union • Pittsfield, MA

2d • $20 - $26 • Hybrid

About The Position

The Loss Mitigation Representative supports Credit Union’s asset quality and member financial well-being by managing early- to mid-stage delinquent accounts. This role focuses on proactive borrower outreach, financial review, and the implementation of standardized repayment and loss mitigation solutions in compliance with regulatory and Credit Union guidelines.

Requirements

• 1–3 years of collections or loss mitigation experience preferred.
• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
• Strong communication, empathy, and negotiation skills with a member-focused approach.
• Proficiency in Microsoft Office and collections systems.
• Must be able to remain in a stationary position for extended periods and operate standard office equipment.
• May be required to work occasional overtime or Saturdays based on processing volume.

Responsibilities

• Manage an assigned portfolio of early- to mid-stage delinquent consumer and mortgage accounts to minimize losses and support member resolution.
• Contact borrowers via phone, email, and written correspondence to discuss past-due accounts and explain available repayment plans and standard loss mitigation options.
• Review borrower financial information to assess eligibility for established repayment arrangements, deferments, or forbearance programs.
• Negotiate feasible repayment arrangements within defined authority limits and document agreed-upon terms.
• Maintain accurate and timely account notes and documentation to ensure compliance with federal, state, and Credit Union policies (e.g., NCUA, CFPB, RESPA, FDCPA).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees