Loss Mitigation QC Specialist

Guild Mortgage Company • Houston, TX

249d • $22 - $29

About The Position

The Loss Mitigation (LM) QC Specialist plays an important role in the organization by performing a variety of tasks related to the company’s Loss Mitigation functions. The role is responsible for acting as Quality Control subject matter expert in the Loss Mitigation area, including Call Quality monitoring activities. The LM QC Specialist performs a secondary review of Loss Mitigation evaluation decisions, including cancelation, approval, or denial outcomes. This position requires expertise in performance of financial evaluations, timeline management and understanding of regulatory, investor, or insurer regulations/guidelines.

Requirements

• High school diploma or equivalent required; college courses or a bachelor’s degree in finance, business, or a related field preferred.
• A minimum of five years of back-office mortgage servicing and loss mitigation home retention/liquidation experience required.
• Strong working knowledge of conventional and government mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance, and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations.
• Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA.
• Ability to work in a sometimes emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
• Strong project management, interpersonal, and problem-solving skills.
• Highly organized and detail oriented; ability to evaluate and audit a high volume of work.
• Ability to work in a fast-paced, metrics-driven environment.
• Advanced math skills.
• Proficiency with basic internet searches, data entry, Microsoft Word, Excel, and Outlook.
• Familiarity with document retention software; Blitzdoc 10-key by touch strongly preferred.

Responsibilities

• Audit files and verify calculations performed by other Loss Mitigation Specialist to ensure compliance with investor/insurer guidelines, CFPB/regulatory requirements, and internal policy/procedures.
• Perform quality control review of modification documents, secondary review of approval or denial decisions, and all other pertinent qualifying information for performing an analysis of workout options.
• Review and verify previous partial claims, modification terms, valid denial or approval decisions, and proper appeal verbiage and timelines.
• Ensure the proper classification of recoverable/non-recoverable fees, along with accurate and timely processing of Review all income/expense amount and ratio calculations, while ensuring compliance with regulatory requirements and investor/insurer guidelines.
• Ensure complete and accurate documentation of the evaluation within the servicing.
• Assist with internal and external Actively participate in QC activities and projects designed to improve business.
• Monitor call recordings/screen capture and complete Call Quality scorecards based on defined quality/compliance.
• Focus on identifying opportunities to improve QC/Call Quality processes, while espousing continuous improvement.
• Provide feedback related to QC findings, trends, and training opportunities to improve business performance through the establishment of regular meetings.
• Perform all tasks in compliance with applicable regulatory standards, guidelines, and rules established by the company, investors, state and federal regulatory authorities, and local ordinances.
• Stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements.
• Provide accurate and complete information to resolve issues and follow up on any outstanding issues or commitments promptly and when promised.
• Maintain compliance with procedure manual to ensure internal procedures comply with investor and regulatory.
• Recommend policy/procedural changes/enhancements to improve operational accuracy.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• LTD insurance
• 401(k) with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree