Loss Mitigation Liaison I

M&T Bank • Bridgeport, CT

387d • $53,144 - $88,587

About The Position

The Loss Mitigation Liaison I serves as the Single Point of Contact (SPOC) for mortgage loan borrowers throughout the loss mitigation process, from initial package collection to decision-making and closing, as well as during the foreclosure process. This role involves direct communication with borrowers to assist them in exploring loss mitigation options and ensuring compliance with relevant laws and regulations.

Requirements

• A combined 4 years' higher education and/or work experience, including a minimum of 1 year collections or customer service experience.
• Ability to communicate effectively and professionally over the phone.
• Excellent communication and customer service skills.
• Proficiency with word processing and spreadsheet software.

Nice To Haves

• Bachelor's degree.
• Mortgage collections experience.
• Knowledge of M&T systems.

Responsibilities

• Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments.
• Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
• Understand investor's waterfall and required documents for loss mitigation.
• Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
• Communicate and explain the terms of loss mitigation approvals or declines, the rationale for each, and the ability to appeal or re-apply.
• Communicate liquidation options and explain the foreclosure process as necessary.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Benefits

• Medical insurance
• Retirement plans
• Forty hours of paid volunteer time each year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees