Loss Mitigation Liaison I

M&T Bank • Getzville, NY

449d • $43,555 - $72,613

About The Position

The Loss Mitigation Liaison I at M&T Bank serves as the Single Point of Contact (SPOC) for mortgage loan borrowers who are delinquent in their payments. This role involves guiding borrowers through the loss mitigation process, from initial package collection to decision-making and closing, while ensuring compliance with relevant laws and regulations. The liaison is responsible for effective communication with borrowers regarding their options and the foreclosure process, promoting a supportive and diverse environment.

Requirements

• A combined 4 years' higher education and/or work experience, including a minimum of 1 year collections or customer service experience.
• Ability to communicate effectively and professionally over the phone.
• Excellent communication and customer service skills.
• Proficiency with word processing and spreadsheet software.

Nice To Haves

• Bachelor's degree.
• Mortgage collections experience.
• Knowledge of M&T systems.

Responsibilities

• Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments.
• Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
• Understand investor's waterfall and required documents for loss mitigation.
• Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
• Communicate and explain the terms of loss mitigation approvals or declines, the rationale for each, and the ability to appeal or re-apply.
• Communicate liquidation options and explain the foreclosure process as necessary.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Benefits

• Competitive pay based on experience and skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree