Loss Mitigation/Collections Representative - Hybrid

About the position

The home base for this dream job is our Home Office in Lone Tree. The Loss Mitigation Representative is responsible for preserving the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. They will promote the credit union's mission and strive to maintain positive member relations by ensuring member contacts are conducted in a professional, ethical and responsible manner. This is a fast paced, high call volume work environment where you will be connecting with our members over the phone.

Responsibilities

• EDUCATE our members by providing information and support through trying times.
• PROVIDE meaningful, careful, focused, and ethical lending solutions through active listening.
• PROCESS and review Right of Offset to eligible member accounts.
• CONTACT delinquent members regarding their loans by phone, mail, and email; take appropriate action to bring current.
• ANALYZE financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
• MAINTAIN accurate and complete files, collection notes and reports on all collection and recovery activity.
• INFORM management of trends in loan underwriting contributing to delinquent/charged-off loans.
• REVIEW and process Right of Offset to eligible member accounts.
• ADHERE to Credit Union policies and all relevant regulations in connection with collections activity.
• COMPLY with Bank Secrecy Act (BSA) and other compliance requests and requirements.

Requirements

• Strong interpersonal skills and ability to connect with members in a professional and calm manner.
• Ability to work independently and be a self-starter.
• Passion for helping others and a desire for a career, not just a paycheck.
• Willingness to embrace change and seek new ways to serve members and the community.

Nice-to-haves

• Experience in customer service or financial services.
• Awards or recognition for service excellence.

Benefits

• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Paid Volunteer Time
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• May be eligible for incentives or discretionary bonus based on results