Loss Mitigation ( Collection) Officer 1
About The Position
As an American First Associate, you’ll play a vital role in serving the community while enjoying a rewarding career. We are a $1 Billion financial institution located in Orange County looking for individuals with excellent customer service skills, initiative and a desire to work in a team setting. Position Summary As a Loss Mitigation Officer, you will collect on delinquent loans and over-drawn accounts to minimize losses and ensure that Credit Union assets are adequately protected while maintaining favorable member relations. You will determine and recommend modified payment schedules and extensions by evaluating members’ present status in order to make provisions for recovering outstanding balances. In addition, this position is responsible for processing all types of member levies and subpoena requests.
Requirements
- Minimum one-year experience in collections
- Working knowledge and experience in all phases of collections, including bankruptcy, repossessions, fraud, skip-tracing, small claims, and truth-in-lending requirements.
- Working knowledge of the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), Federal and State collection laws terms and definitions
- Experience with automated collection systems including word processing and spreadsheet software.
- Experience working with digital signing software (DocuSign), video conferencing (Microsoft Teams), and the ability to use online and digital resources to collaborate with others remotely.
- Must Reside in California
Responsibilities
- collect on delinquent loans and over-drawn accounts to minimize losses
- ensure that Credit Union assets are adequately protected while maintaining favorable member relations
- determine and recommend modified payment schedules and extensions by evaluating members’ present status in order to make provisions for recovering outstanding balances
- responsible for processing all types of member levies and subpoena requests
Benefits
- medical
- dental
- vision
- paid life
- Long term disability and AD&D insurance
- generous 401(K) plan with employer match
- free banking and discounts on consumer loans
- paid holidays
- vacation
- sick
- flexible spending accounts
- tuition reimbursement
- special recognition programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
