Loss Mitigation Closer

UWM•Pontiac, MI

12d

About The Position

The Loss Mitigation Closer is responsible for managing the post-decision processes of mortgage loss mitigation solutions. This includes ensuring timely and accurate execution of final loan modifications, repayment plans, short sales, deeds-in-lieu, and other workout solutions. The specialist acts as a liaison between borrowers, investors, and internal departments to ensure compliance with investor, regulatory, and company requirements. WHAT YOU WILL BE DOING Prepare, review, and process final modification documents (e.g., trial payment plans, permanent modification agreements). Ensure all documents are signed, recorded, and uploaded accurately and within required timelines. Validate that all conditions of approval are met prior to finalizing a workout solution. Update servicing systems with status, milestones, and resolution outcomes. Monitor pipelines to ensure timely completion of all post-approval steps. Generate and maintain reports related to completed loss mitigation activities. Adhere to investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA, VA), CFPB regulations, and internal policies. Assist with internal and external audits by providing supporting documentation and explanations. Communicate with borrowers regarding status updates, required documentation, or next steps in the finalization process. Address escalations and resolve discrepancies or borrower concerns as needed. Work closely with foreclosure, bankruptcy, customer service, and escrow teams to ensure seamless resolution. Collaborate with legal and compliance teams when needed for complex cases.

Requirements

High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
2+ years of experience in mortgage servicing or loss mitigation, preferably in a back-end or post-decision role.
Strong understanding of mortgage loss mitigation options and investor/insurer guidelines.
Detail-oriented with excellent organizational and time management skills.
Proficient in loan servicing systems (e.g., MSP, LoanServ) and Microsoft Office (especially Excel and Outlook).
Effective communication and problem-solving abilities.
Ability to work independently and prioritize tasks in a fast-paced environment.

Nice To Haves

Experience working with GSEs and government loss mitigation programs (e.g., Flex Mod, FHA-HAMP).
Familiarity with CFPB servicing rules and audit documentation.
Bilingual in English/Spanish a plus.

Responsibilities

Prepare, review, and process final modification documents (e.g., trial payment plans, permanent modification agreements).
Ensure all documents are signed, recorded, and uploaded accurately and within required timelines.
Validate that all conditions of approval are met prior to finalizing a workout solution.
Update servicing systems with status, milestones, and resolution outcomes.
Monitor pipelines to ensure timely completion of all post-approval steps.
Generate and maintain reports related to completed loss mitigation activities.
Adhere to investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA, VA), CFPB regulations, and internal policies.
Assist with internal and external audits by providing supporting documentation and explanations.
Communicate with borrowers regarding status updates, required documentation, or next steps in the finalization process.
Address escalations and resolve discrepancies or borrower concerns as needed.
Work closely with foreclosure, bankruptcy, customer service, and escrow teams to ensure seamless resolution.
Collaborate with legal and compliance teams when needed for complex cases.

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi