Loss Mitigation Associate - Work from Home (Atlanta, GA)

Hyundai Capital America•Atlanta, GA

4d•Remote

About The Position

The Associate, Loss Mitigation is primarily responsible for managing a queue of delinquent accounts 80+ days past due through charge off by investigating, monitoring and resolving accounts. The position will comply with internal policy and procedures on handling all accounts. All positions within the Operations Division are expected to collaborate cross divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

Requirements

1-2 years collection or relevant experience (automotive preferred)
High school graduate or GED equivalent
Ability to independently manage their time daily to ensure productivity and goals are met
Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)
Basic computer skills - Knowledge of Windows including Word and Excel
Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
Strong listening skills - Ability to listen and understand direction

Nice To Haves

Previous experience in late-stage collections is preferred
Bachelor’s degree preferred

Responsibilities

Manage a queue of delinquent 80+ days past due accounts.
Handle inbound and outbound calls as needed per position.
Ensure all account activity is properly documented per department standards.
Adhere to department standards for effective queue management.
Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
Perform all other duties as assigned.