Loss Mitigation Associate - Work From Home (Dallas, TX)

Hyundai Capital•Plano, TX

2d•Remote

About The Position

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Medical, Dental and Vision plans that include no-cost and low-cost plan options · Immediate 401(k) matching and vesting · Vehicle purchase and lease discounts plus monthly vehicle allowances · Paid Volunteer Time Off with company donation to a charity of your choice · Tuition reimbursement · Role is 100% remote (after in-office new hire training) · Competitive pay-$23.70 an hour plus up to $2,250 in monthly bonuses! · Great benefits with very little out of pocket cost! · Car purchase discount plus $350.00 car allowance! · Immediate 401k matching and vesting! What to Expect The Associate, Loss Mitigation is primarily responsible for managing a queue of delinquent accounts 80+ days past due through charge off by investigating, monitoring and resolving accounts. The position will comply with internal policy and procedures on handling all accounts. All positions within the Operations Division are expected to collaborate cross divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

Requirements

1-2 years collection or relevant experience (automotive preferred)
High school graduate or GED equivalent
Ability to independently manage their time daily to ensure productivity and goals are met
Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)
Basic computer skills - Knowledge of Windows including Word and Excel
Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
Strong listening skills - Ability to listen and understand direction

Nice To Haves

Previous experience in late-stage collections is preferred
Bachelor’s degree preferred

Responsibilities

Manage a queue of delinquent 80+ days past due accounts.
Handle inbound and outbound calls as needed per position.
Ensure all account activity is properly documented per department standards.
Adhere to department standards for effective queue management.
Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
Perform all other duties as assigned.