Loss Draft Associate

Proctor Financial, Inc. • Dallas, TX

82d

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The Loss Draft Associate monitors the repair process for losses suffered by borrowers using the loss draft module. This requires working in a call center environment. All activity pertaining to the claim must be documented in the loss draft module and in some cases the client’s servicing system as well.

Requirements

• High School Diploma/GED.
• Computer knowledge - Proficient in Windows based environment.
• Microsoft Office Skills.
• Strong analytical skills.
• Customer Service Skills.
• Strong communication skills both written/verbal.
• Strong organizational skills.
• Attention to detail.
• Ability to prioritize workflow and work in a fast paced environment.
• Works well in a team environment.
• Attendance/Quality/Production must meet or exceed PFI standards.

Nice To Haves

• Customer Service Experience.
• College degree.
• Insurance/Mortgage Servicing knowledge.
• Property insurance claim experience.

Responsibilities

• Accept incoming phone calls.
• Make outbound phone calls to follow up on claims.
• Monitor and respond to incoming emails.
• Monitor and respond to incoming voicemails.
• Understand and apply business rule requirements.
• Understand and apply investor requirements.
• Document claim activity in the loss draft module.
• Order inspections for claims.
• Request disbursements for ongoing claims.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Paid Time Off, Holidays, Preferred Partner Discounts and more.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 501-1,000 employees