Loss Control Coordinator

Western National Group & Umialik Insurance • Edina, MN

7d • $23 - $31

About The Position

Western National is seeking a Loss Control Coordinator to join our team! The individual in this role will have the opportunity to provide centralized administrative support for loss control operations, ensuring consistent execution of established policies, procedures, and service standards.

Requirements

• Ability to manage multiple projects and work closely with various teams and departments.
• Ability to design, author, or create written materials that support loss control efforts.
• Ability to apply creative thinking to problem-solving and continuous process improvement.
• Demonstrated ability to produce accurate, error-free work, with strong proofreading and data verification skills.
• Organizational and time management skills with the ability to prioritize workload and meet deadlines.
• High school diploma or equivalent required; associate or bachelor’s degree, or experience in a related field, is a plus.
• Ability to work independently and within a team.
• Strong verbal, written, and interpersonal communication skills with the ability to effectively interact with internal and external customers at all levels of responsibility.
• Strong problem-solving skills, with the ability to independently research questions, identify solutions, and appropriately escalate issues when needed.
• Proficient use of various core systems, office and computer equipment, and software packages.

Nice To Haves

• One to three years of experience working in a professional business environment preferred.
• Familiarity with business insurance and the independent insurance agency environment.
• Familiarity with DOT, NFPA, OSHA, MSHA, CPSC, and ACGIH standards, as well as ergonomics principles.

Responsibilities

• Coordinates incoming loss control survey requests, prioritizes as needed, and helps ensure work is assigned and completed efficiently.
• Helps prepare reports, update systems, and ensure information is accurate and up to date.
• Serves as a resource for loss control processes, systems, and workflow questions.
• Supports loss control leadership with departmental initiatives and operational activities.
• Receives, reviews, and distributes loss control service requests in accordance with established procedures and timelines.
• Provides administrative and operational support to loss control leadership and field staff, including documentation, tracking, and follow-up.
• Assists with departmental projects by coordinating tasks, maintaining documentation, and tracking progress.
• Supports third-party vendor activities through assignment tracking, documentation management, and follow-up communication.
• Maintains system data, generates standard reports, assists with updates, and escalates technical issues as needed.
• Updates and maintains the loss control collaboration platform to ensure accurate and current information.
• Assists with coordination and documentation related to large account service activities.
• Partners with internal teams and external vendors to support service delivery and ensure timely, accurate completion of work.
• Coordinates logistics for departmental meetings, training sessions, and conferences.
• Provides information and administrative support to underwriting, claims, marketing, IT, data teams, consultants, and agents regarding loss control processes and resources.
• Performs duties within established guidelines and procedures.
• Exercises judgment in routine coordination matters; escalates nonroutine or complex issues to leadership.
• Utilizes company systems and vendor resources in accordance with defined standards.
• Identifies routine workflow issues and assists in resolving them within established processes.
• Recommends solutions and escalates complex matters to loss control leadership as appropriate.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Contacts other departments, agencies, policyholders, and regulatory organizations.
• Coordinates with loss control vendors for audit and training activities.
• Reports customer needs and suggests solutions.
• Performs special projects and duties as assigned.

Benefits

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities
• Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED