Loss Control Analyst/Card Investigation Division

BancFirst Corporation • Oklahoma City, OK

13h • Onsite

About The Position

This position is located in the Card Investigations Division of Operational Compliance at the BancFirst Headquarters/Support Center.

It is very much a team-based environment.
You will be part of the card dispute investigation process from initial dispute to case completion, which may include the charge back and representment process, all while maintaining compliance with Regulation E.

Requirements

• Ability to comprehend regulations pertaining to electronic transactions.
• Ability to quickly gather information and make sound judgments.
• Dependable, self-motivated, and strong analytical skills.
• Strong working knowledge of Microsoft Office, PDF documents, and knowledge of, or the ability and confidence to learn new software and technologies.
• Understanding of bank policies and procedures.
• Strong organizational and time management skills.
• Excellent people and communications skills, both verbal and written. Able to relay a level of professionalism when investigating cases on the phone.
• Willing to work a team environment.
• Must possess the ability to perform in a highly sensitive environment and deal with confidential matters.

Nice To Haves

• Bank operations and support background.

Responsibilities

• Assist the banks in card dispute questions regarding the completion of dispute forms, the investigations process, and/or the status of the investigation.
• Process and monitor disputes from the initial dispute to the case closing, in a timely manner, which may include sending letters to the customer to remain compliant with regulations.
• Process and monitor chargebacks and representments.
• Monitor and track cases, ensure compliance with regulation timelines, reporting of losses to management, and identifying fraud trends.
• Perform other job-related duties and special projects as assigned.
• Regular and consistent attendance and punctuality is an essential function of this position

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees