Loro Piana, Client Services Specialist - Madison Ave

Loro Piana • New York, NY

401d • $49,920 - $54,080

About The Position

The Client Services Specialist at Loro Piana plays a crucial role in ensuring exceptional sales support and guest service, contributing to the overall success of the business. This position is responsible for maintaining high standards of service, processing transactions accurately, and providing support to the selling team to enhance the client experience.

Requirements

• 1+ years of guest service experience, preferably in a luxury retail environment.
• Excellent communication, teamwork, and problem-solving skills.
• Basic knowledge of sales, operations and inventory control.
• Ability to lift and move objects up to 40 pounds.

Responsibilities

• Ensure the highest standards of sales support and guest service are maintained at all times, striving to exceed expectations and leave a lasting impression on every guest.
• Process transactions accurately and efficiently, including cash, credit card, and other forms of payment, while adhering to company policies and procedures.
• Handle cash transactions with precision, including opening and closing registers, balancing cash drawers, and reconciling discrepancies.
• Develop a comprehensive understanding of our luxury products and services to effectively assist guests with inquiries and provide recommendations as needed.
• Address client concerns and resolve issues promptly and courteously, demonstrating a commitment to exceptional service and guest satisfaction.
• Ensure compliance with all company policies and procedures, including those related to cash handling, security, and safety protocols.
• Participate in ongoing training and development initiatives to enhance your skills and knowledge, contributing to your personal growth and professional development.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Fertility support
• Adoption reimbursement
• Surrogacy reimbursement
• Tuition reimbursement
• 401K match
• Headspace mental health support
• Generous product discount
• Exclusive LVMH discounts
• Other tailored perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed