Longo Toyota Express Service Consultant

Penske Motor Group • El Monte, CA

104d • $18

About The Position

At Longo Toyota, our Service Drive will see on average 400 -500 guests a day from all over the world. The Express Service Consultant is the first and last impression our guests have, ensuring the best preventative automotive maintenance repairs and expressing vehicle related concerns. Our ideal candidate will act as a liaison between the guest and technician when it comes to communicating and writing service repair orders. Our team goes above and beyond to exceed our guests’ expectations and treat every guest, like a guest in our own home. This person should have a positive attitude, be adaptable, a team player, and have stellar communication skills (in person, online, over the phone) when updating our guests. We are looking for a dedicated individual as this is a full-time position and will require working weekends (schedule varies). If you speak another language let us know! We are searching for men and women who share our passion for delivering exceptional guest service and who will contribute to our ranking as the #1 Toyota Dealership in the World.

Requirements

• Must be able to communicate effectively in Mandarin and/or Cantonese.
• A high school diploma or equivalent.
• A minimum of one (1) year of automotive diagnosis experience; Associate degree (A. A.) or equivalent from two-year college or technical school desired.
• Knowledge of vehicle products and warranties; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages).
• Ability to operate manual transmission vehicles; determining causes of operating errors and deciding what to do about it; coordinate activities with other employees; use good judgment in challenging situations; read and interpret documents such as operating and maintenance instructions, and procedure manuals; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional manner.
• Must have a valid sales driver’s license and maintain an acceptable and safe driving record.

Responsibilities

• Assists guest with minor vehicle maintenance repairs such as oil changes and 5k.
• Manages the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest.
• Offers logical diagnostic services or repairs to satisfy guests concerns.
• Presents a service menu of recommended maintenance services to every service guest.
• Promotes the sales of and provides estimates for labor, parts, and accessories.
• Properly, thoroughly, and legibly writes repair orders for all guest services.
• Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility.
• Maintains communication with guests regarding any changes in the estimate and/or promised time.
• Maintains communication with the technical staff regarding job status and changes.
• Answers guest questions over the phone, Internet, and in person.
• Performs other specific administrative functions as directed by service management.
• Achieves the production and customer satisfaction objectives set by management.
• Maintains assigned workspace in an organized and clean manner.
• Maintains high ethical standards in all actions.

Benefits

• Weekly Pay - get paid every Friday.
• 401k with a generous Company match.
• Vacation (accruals earned on Full Time or Part Time status).
• Vision, dental, and medical care benefits available to any full-time team member.
• Team member Referral Bonus Program.
• Tuition reimbursement.
• Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more.
• Development and growth opportunities.
• Free Employee Parking.
• On-site gym, free of charge to team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees