Longines Client Advisor
About The Position
Join our brand-new Longines boutique, opening inside of our longstanding Ben Bridge Jeweler multi-brand location at the Westfield Topanga Mall. As a Client Advisor, you will deliver unparalleled client experiences, embodying the essence of Longines and Ben Bridge Jeweler. Role Overview As a Longines Client Advisor, the position will be responsible for or demonstrating outstanding customer service as per Brand standards, generate sales, merchandise and safeguard company assets. You will be expected to help client outreach initiatives, build brand awareness, assist in daily operations of the store. All positions support and assists management team in achieving all customer service and sales goals initiatives. You will the brand, inside and outside the boutique.
Requirements
- Minimum of High School Diploma or equivalent education; higher education preferred
- 3 years of experience in sales or hospitality
- Proficient in utilizing CRM technology for clientelling
- Collaborative team player.
- Excellent communicator with ability to cultivate strong networks.
- Resourceful in generating sales leads.
- Driven by results and exhibits a strong aptitude for sales.
- Demonstrates accountability, reliability and strong organizational skills in managing diverse tasks.
- Thorough understanding of client satisfaction and luxury experiences, with a keen awareness of etiquette and human behavior.
- Adaptable approach tailored to individual client needs.
- Open and outgoing personality that fosters positive interactions.
- Displays eagerness and enthusiasm for continuous learning and growth.
Nice To Haves
- Bilingual is a plus but not required.
Responsibilities
- Provide personalized customer experience when hosting clients.
- Achieve and exceed turnover targets set by the manager through effective sales of watches and related services.
- Identify and create sales opportunities within and outside boutique environment leveraging personal networks to attract new clients.
- Continuously innovate to exceed client expectations and enhance their overall experience.
- Cultivate strong personal relationships with clients from diverse backgrounds and maintain these connections through meticulous CRM activities.
- Handle customer service requests promptly and professionally.
- Demonstrate comprehensive knowledge of Longines' history, product offerings and partnerships as well as deep knowledge of the watch and luxury industries.
- Deliver exceptional client service to differentiate the boutique from competitors.
- Serve as a brand ambassador for Longines, both within and outside the boutique.
- Execute operational tasks with precision and attention to detail.
- Maintain the boutique according to global Longines visual merchandising standards.
- Collaborate closely with team members to support the overall organization of the boutique and foster teamwork.
- Opportunity to cross-train and sell as needed on the multi-brand side.
Benefits
- You will be eligible for health and welfare benefits (provided you meet the minimum work requirement of 20 hours/week) in addition to sales bonus, monthly incentives and SPIFFs.
- Other benefits include employee merchandise discounts, paid training and paid time off, such as: vacation, holidays, volunteer time and jury duty.
- Paid training includes certification from the Gemological Institute of America (following completion of one year service time).
- In addition to our medical, dental and vision insurance, Ben Bridge Jeweler also offers a 401(k) plan with a company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
