Long-term Internship - Information Systems

Airbus • Columbus, MS

7d • Onsite

About The Position

Airbus Helicopters is looking for a Long-term Intern to join our Information Systems Team based in Columbus, MS. In this role, you’ll support Columbus, MS Information Management (IM)/Digital functions as related to service desk performance & Key Performance Indicators (KPI’s), user outreach & training, SAFe PI-related activities, digital project workshops, and other Columbus industrial/digital programs, and digital transformation initiatives.

Meet the Team: As a multinational company with a global footprint, our business needs protection from security threats and assurance that our end-users (employees, customers and suppliers) have access to the tools and data they need, when they need it. Our partners depend on us to be reliable and secure. Our information management professionals are highly motivated, dynamic and diverse - we value collaboration, teamwork, solidarity, helping each other, achieving results and always putting Airbus first.

Your Working Environment: On the eastern border of Mississippi you’ll find Columbus, home to our Helicopter manufacturing and assembly lines and Center of Excellence for the entire North America region. It’s here that we produce the UH-72A Lakota Helicopters for the U.S. Army in addition to the H-125 aircraft for civil and commercial customers.

Requirements

• Must be currently local to the Columbus, MS area as this is a long-term, onsite internship
• Working towards a Bachelor’s degree and/or Masters in Information Systems, oriented in modern Collaboration tools such as Google, system’s administration, and network topography & best practices from an accredited college/university or equivalent experience
• Authorized to Work in the US without current, or future, need of visa sponsorship
• Must be a great teammate capable of balancing multiple simultaneous tasks, honoring committed deadlines and escalating when necessary to prevent late delivery
• Understand IT language and requisites
• Excellent U.S. English Written and Oral communication skills; requires the ability to communicate effectively in verbal and written form with internal and external customers at all levels of personnel.
• Ability to use computers and associated software GSuite (Google sheets, Google docs, Google slides)
• Ability to work in the US without current, or future, need of visa sponsorship/work authorization is required for this position.

Nice To Haves

• Previous internship experience / Google collaboration preferred working in an international environment (Airbus is a multicultural company with Americans, Canadians and Europeans)
• Capability to be autonomous in searching for solutions on the internet, expert websites, forums etc

Responsibilities

• Reduce number of SmartSheet Use Cases and transfer to approved Airbus Apps (i.e., Appsheets): 20%
• Understand internal customer needs, problems, blocking points, which prevent them from migrating to GSuite. Support and train users on new GSuite tools (main training materials provided) Work with Airbus GSuite community to find workaround Adapt existing processes to use GSuite instead of SmartSheets
• Service Desk Performance and KPI Metrics/tracking: 25%
• Using ServiceNOW, identify incidents that are problematic, and communicate to Site SRM Produce ad-hoc reports and presentations; participate in mitigation discussions
• Assist in New Helicopter Completions (NHC) MES rollout: 25%
• Work with designated MES Phase IV NHC Project Manager Work with MES Proximity L1.5 support technicians (training documentation) Attend MES planning sessions as required
• Additional responsibilities as noted/directed by the Columbus Site IM SRM, including requirements gathering for proposed projects, attending planning meetings, and creating presentations for diverse audiences (technical and non-technical). Also conduct research on IM-related tools or peripherals for procurement purposes (such as supplies, etc)

What This Job Offers

• Career Level: Intern