Long Term Disability Senior Ability Analyst

The Hartford • Lake Mary, FL

123d • $44,400 - $79,800 • Remote

About The Position

The Senior Ability Analyst primarily investigates claims to make timely, accurate and customer focused initial and ongoing Long Term Disability benefit determinations using vocational, medical, and financial claim management. The Senior Ability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies, and procedures, and statutory, regulatory and ethics requirements. Claim complexity varies depending on tenure in role, which may be inclusive of working with customers with behavioral health/mental illnesses and terminal diagnoses. Work Arrangement: This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford CT, San Antonio TX, Naperville IL, Lake Mary FL, Scottsdale AZ, or Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise. Start Date: 11/3/2025 Training Hours: Core business hours M-F Length of Training: 6 - 8 weeks Work Hours After Training: Core business hours.

Requirements

• 2+ years of claim experience preferred
• Excellent time management and organizational skills
• Detail-oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity expectations
• An ability to adapt to new ideas and situations
• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously
• High School Diploma/GED is required

Responsibilities

• Obtain information from the claimant, employer, and medical provider(s) to make Long-Term Disability decisions
• Analyze medical and financial information to determine eligibility for benefits
• Provide exceptional customer service using professional written and verbal communication skills
• Maintain a dedication to meeting the expectations and requirements of internal and external customers
• Help to create a positive team environment that is inclusive to all employees

Benefits

• Short-term or annual bonuses
• Long-term incentives
• On-the-spot recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED