Long Term Disability Senior Ability Analyst

The Hartford•San Antonio, TX

3d•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Do you pride yourself on finding solutions and solving problems, by being a good listener and critical thinker? This is your opportunity to give those passions and talents new purpose by applying them to meaningful work at The Hartford. The Senior Ability Analyst primarily investigates claims to make timely, accurate and customer-focused initial and ongoing Long Term Disability benefit determinations using vocational, medical, and financial claim management. The Senior Ability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies, and procedures, and statutory, regulatory and ethics requirements. Claim complexity varies depending on tenure in role, which may be inclusive of working with customers with behavioral health/mental illnesses and terminal diagnoses. Work Arrangements This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford CT, San Antonio TX, Naperville IL, Lake Mary FL, Scottsdale AZ, Alpharetta GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. Start Date 3/16/2026 Training Training Hours: Core business hours M–F Length of Training: 6–8 weeks Work Hours After Training: Core business hours

Requirements

2+ years of claim experience preferred
Excellent time management and organizational skills
Detail-oriented with the ability to maintain a high level of quality and accuracy, while meeting productivity expectations
An ability to adapt to new ideas and situations
Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously
High School Diploma/GED is required

Responsibilities

Obtain information from the claimant, employer, and medical provider(s) to make Long-Term Disability decisions
Analyze medical and financial information to determine eligibility for benefits
Provide exceptional customer service using professional written and verbal communication skills
Maintain a dedication to meeting the expectations and requirements of internal and external customers
Help to create a positive team environment that is inclusive to all employees

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