Long Term Disability Claims Specialist I

MetLife • Orlando, FL

320d • $41,000 - $50,000

About The Position

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide exemplary customer service by processing group disability claims in a timely and accurate fashion. Job Location: Virtual, but must be commutable to Tampa, FL as training will be IN OFFICE for a minimum of 8 weeks. Once training is done, employees report to the office 1 time a month.

Requirements

• New hires should live a commutable distance from the site the role is posted in.
• High School Diploma.
• Minimum 2 years of experience in customer service or related experience.
• Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.
• Creative problem-solving abilities and the ability to think outside the box.
• Excellent interpersonal and communication skills in both verbal and written form.
• Excellent customer service skills proven through internal and external customer interactions.
• Organizational and time management skills.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Effectively manages some level of oversight an assigned caseload which consists of pending, ongoing/active and appeal reviews.
• Provides timely, balanced and accurate claims reviews, documentation and recommended decisions in a time sensitive and fast-paced environment.
• Develop actions plans and identify return to work potential.
• Provides frequent, proactive verbal communication with our claimants and/or their representatives demonstrating empathy and active listening.
• Interacts and communicates effectively with claimants, customers, attorneys, brokers, and family members during claim evaluations.
• Compiles file documentation and correspondence requiring extensive policy and factual detail.
• Collaborates with both external and internal resources to gather data such as medical/occupational information.
• Clarifies and reconciles inconsistencies when gathering information during claim evaluations.
• Addresses and resolves escalated customer complaints in a timely and thorough manner.

Benefits

• Comprehensive health plan that includes medical/prescription drug and vision.
• Dental insurance.
• No-cost short- and long-term disability.
• Company-paid life insurance and legal services.
• Retirement pension funded entirely by MetLife.
• 401(k) with employer matching.
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance.
• Employee Assistance Program (EAP) and digital mental health programs.
• Parental leave.
• Volunteer time off.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED