Long Term Care Ombudsman-Part-time (47273)

BAY AGING•Norfolk, VA

3d•$20 - $26

About The Position

Part Time LTC Ombudsman – Serving the cities of Norfolk, Virginia Beach, Chesapeake, Franklin, Suffolk, & Portsmouth and the counties of Southampton County and Isle of Wight. LTC Ombudsman will work to promote and protect the rights, dignity, safety, and quality of life of residents in long- term care facilities. Assists in receiving, investigating, and resolving complaints in these facilities and advocating for the rights of the residents. Provides information about the ombudsman program to residents, family members, and the community at large. Maintains records and submits reports. The position of LTC Ombudsman reports to the VP of Advocacy Resources. This position is Part Time and is based out of the counties of Southampton County and Isle of Wight and the cities of Franklin, Suffolk, Portsmouth, Chesapeake, Virginia Beach, & Norfolk. Pay Rate: $20.00/hr-$25.63/hr Essential functions Primary duties include: Ombudsman Services - Provide quality Ombudsman service to individuals, family members, and long-term care providers in service area. Provide information counseling, complaint counseling and formal complaint investigations. Maintain an objective approach when working with long-term care recipients, family members and service providers. Serve as a resource to Resident and Family Councils in development of Councils and for information and guidance. Outreach / Development / Planning - Raise local awareness of and advocate for quality long-term care service through consumer and community education. Provide training and education seminars as needed to long-term care staff and volunteers. Develop liaison relationships with other relevant agencies such as DSS, APS, Legal Aid, etc. Program Reporting - Provide accurate and complete reports required for program. Assure that reports are submitted in a timely manner. Attend departmental staff meetings, trainings, and certification meetings as necessary. Assist VICAP and SMP program during peak times, such as during the Medicare Annual Enrollment period. Other duties as assigned.

Requirements

Basic knowledge or experience of the components of long-term care advocacy.
Ability to work effectively with people of diverse cultures, ages, and economic backgrounds in a culturally competent and sensitive manner.
Ability to develop a strong sense of trust and rapport with both residents and facility staff in difficult situations; ability to be caring and sensitive to the residents; excellent listening skills; ability to be objective; ability to assess situations, define problems, collect data, establish facts, and draw valid conclusions; ability to analyze problems and develop objective suggestions for resolving them.
Exceedingly organized with strong attention to detail.
Excellent communication skills, oral and written.
Knowledge of computers and ability to use standard word processing.
To be free from any conflict of interest that would allow influence by any person or organization that seeks to interfere with the performance of this position.
EDUCATION: Bachelor’s degree or minimal of 5 years’ experience in LTC field required.

Responsibilities

Provide quality Ombudsman service to individuals, family members, and long-term care providers in service area.
Provide information counseling, complaint counseling and formal complaint investigations.
Maintain an objective approach when working with long-term care recipients, family members and service providers.
Serve as a resource to Resident and Family Councils in development of Councils and for information and guidance.
Raise local awareness of and advocate for quality long-term care service through consumer and community education.
Provide training and education seminars as needed to long-term care staff and volunteers.
Develop liaison relationships with other relevant agencies such as DSS, APS, Legal Aid, etc.
Provide accurate and complete reports required for program.
Assure that reports are submitted in a timely manner.
Attend departmental staff meetings, trainings, and certification meetings as necessary.
Assist VICAP and SMP program during peak times, such as during the Medicare Annual Enrollment period.
Other duties as assigned.