Long Term Care Customer Experience Representative

SILAC Insurance Company•Salt Lake City, UT

2d•$22•Onsite

About The Position

This position entails providing accurate information while displaying exceptional customer service skills and product knowledge both written and verbally through multiple channels such as telephone calls, written correspondence, and email. Interpret the needs, process the requests, document the accounts, and provide personalized customer care involving any inquiry or change associated with long term care policies. Department Overview: At SILAC Insurance Company, our Customer Experience teams are dedicated to delivering exceptional service by providing timely, accurate support across all customer touchpoints. We handle a range of customer needs, from inquiries and policy management to secure identity verification and request processing, while maintaining a focus on security, efficiency, and personalized assistance. Our commitment to continuous improvement ensures we adapt to customer needs, enhancing the overall experience and fostering long lasting customer relationships.

Requirements

Detail-oriented with the ability to complete tasks correctly and in a timely manner.
Ability to solve problems of varying complexities, and to improve processes.
Ability to communicate professionally and effectively.
Ability to explain complex information with patience and in simple, understandable ways both verbally and in writing.
Ability to adapt and thrive in a dynamic, fast-paced environment.
Experience using computers including PC applications such as MS Word, Teams, MS Excel, or Outlook.

Nice To Haves

High school diploma or GED
Previous clerical or customer service experience.

Responsibilities

Inbound and Outbound Calls
Utilize patience, empathy, and listening skills to provide friendly, personalized service during calls with team members, policyowners, agents and care providers.
Professionally answer questions, provide guidance, explain misunderstandings, complaints and complex problems via telephone. Research and resolve issues of varying complexity.
Communicate professionally via internal written correspondence.
Document calls in a professional and thorough manner.

Benefits

Medical Plans, including FSA and HSA
Dental and Vision
401(k) (Roth and Traditional)
Pet Insurance
Parental Leave
Paid Time and Sick Time off
10 Paid Holidays and 1 Birthday Pay
Paid Volunteer Time
College Tuition Reimbursement
Communication during the recruitment process regarding interview requests or job offers will come directly from a recruiting team member with a silacins.com email address.
At SILAC, we celebrate a diverse and inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal-opportunity workplace and strive to be a place where every employee feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or a special need that requires accommodation, please let us know.