Logistics Technician

Wam Global•Blacksburg, VA

6h•Onsite

About The Position

This position is essential in ensuring accurate order processing, smooth logistics coordination, and exceptional customer support for both domestic and international markets. Works closely with the production planning department to understand upcoming shipment needs and coordinates those needs with our logistics team. Additionally, this position proactively communicates regularly with customers to ensure purchase order accuracy. This position is located in Blacksburg, Virginia and is not telework eligible.

Requirements

High School Diploma or GED required.
One to three years related experience in customer service, domestic shipping, and purchasing orders.
Safety – Always has safety as their priority; is comfortable addressing safety deficiencies with other employees; and functions as a safety advocate.
Quality – Able to maintain high standards; do work right the first time and inspect material for flaws; reinforce excellence as a fundamental priority.
Attention to Detail – Must be detail and task oriented and able to be alert in a high-risk environment. Must be able to follow detail procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine with work details and maintain a system of records.
Problem Solving & Analysis. Ability to gather relevant data and diagnose the cause of a problem before acting; identify and separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges; anticipate problems and develop contingency plans to deal with them.
Interpersonal Communication Skills – Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment, work closely with other departments as necessary; support group decisions and seek opinions from coworkers; and display team spirit. Must be able to work as part of a team as well as work independently.
Responsibilities primarily performed in a sitting position 60% of the time.
Standing & walking required for the remaining 40%.
Ability to lift and carry equipment weighing up to 50 pounds.
Normal range of vision, depth perception, and hearing is needed.
Ability to bend, stoop and reach above the shoulders is required.
Manual dexterity of hands and fingers.

Nice To Haves

Associate degree or bachelor’s degree (B.A.) from four year-college or university is preferred.

Responsibilities

Works closely with parts and material makeup to ensure purchase order accuracy.
Enter, review, and process customer orders with accuracy and speed
Collaborate closely with Sales teams to confirm order details, lead times, pricing, and customer requirements
Serve as a key point of contact for domestic and international customers, providing updates on order status, delivery timelines, and documentation needs.
Maintain accurate and up‑to‑date records in ERP systems
Manage all aspects of shipping routes and delivery for domestic parts, material and back up for international shipments.
Review purchase orders and shipment contents prior to releasing them from our facility.
Prepare and receive accurate Bill of Lading.
Communicate with carriers to ensure prompt pick-up and delivery of shipments.
Arrange same-day deliveries when needed.
Follow up and communicate with operations schedulers, and production, making sure shipments go out on time.
Respond to customers inquiries and refer customers to appropriate channels.
Update/maintain PFA spreadsheet daily.
Create ASN using customer portals.
Back up for first shift lead person – gather data, update weights, and print labels for domestic shipment.
Arrange pick up for samples going to other company locations.
This position requires visibility to controlled documents.
Performs other duties as needed or required.
Perform other duties as assigned through plant management.