Logistics Support

National Food Group•Novi, MI

18d•Onsite

About The Position

The Logistics Support role plays a key part in ensuring the smooth flow of operations after orders are dispatched. You’ll be responsible for tracking shipments in transit, providing timely updates, and assisting the Logistics Coordinators with a wide range of tasks—from managing tracking events to sourcing freight rates. This role requires someone who is proactive, detail-oriented, and ready to take initiative to keep things moving efficiently.

Requirements

Associate’s degree, completion of college-level coursework, or a minimum of two (2) years of logistics-related work experience preferred.
Logistic industry experience preferred
Demonstrated ability to work under pressure, organize and prioritize work, communicate effectively with others in person and over the phone
Strong problem-solving skills with the ability to identify issues and implement effective solutions.
Willingness to rotate within the logistics department and perform various training and support functions to support the team
Strong written and verbal communication skills
Focused on driving innovation and efficiency by continuously improving logistics operations and procedures.

Responsibilities

Monitor shipments using the Transportation Management System (TMS) and follow up with carriers to confirm tracking events.
Respond to requests for estimated delivery times and status updates.
Communicate effectively and build positive working relationships with carriers, vendors, customers, and internal team members while striving to exceed total service expectations.
Support Logistics Coordinators with various tasks including quoting freight rates and resolving shipment issues.
Take initiative to identify potential issues and collaborate with the team to find timely solutions.
Maintain data integrity including but not limited to pick up information, delivery information, appointment times.