Logistics Support Specialist

Ingram Barge Company • Nashville, TN

7h • Hybrid

About The Position

We are hiring for the future, and Ingram’s Logistics Department provides an opportunity for in-depth training and skills development with exposure to a range of professional areas. Our Logistics Specialist supports their team, and their success depends on group collaboration and cross-departmental communication.
Ingram Marine Group is seeking a Logistics Support Specialist in our Nashville, TN office. Our ideal candidate is a highly motivated individual who has superior organizational, interpersonal, and problem-solving skills. At the core of the company’s operations, this position will positively impact the financial position of the company by performing revenue generating activities and applying general accounting principles.

Requirements

• Ability to work rotating weekends and some holidays. Every calendar day of the year must be covered by your team.
• Ability to self-manage and keep on task without heavy monitoring or being in the office.
• Sharp triage skills and critical thinking amidst heavy incoming email traffic is a must.
• Intermediate Microsoft Word and Excel skills.
• Proven leadership skills with the ability to work in a team environment.
• Strong written and verbal communication skills including in-person, phone and email.
• Critical attention to detail and ability to spot anomalies and raise questions.
• Investigative and problem-solving skills.
• Excellent time management and organizational skills.
• High levels of Dependability and Accountability to Ingram, team members and customers.
• Degree Required: Bachelor's Preferred
• Years of Experience Required: 1-3

Responsibilities

• Maintaining a high level of knowledge and expertise to efficiently handle complex billing, logistics, and system discrepancies while problem solving with internal and external customers (Accounting, Credit, Sales, Logistics, etc.)
• Communicating directly with internal and external customers regularly to problem solve using principles of (Accounting, Credit, Sales, and Logistics) to ensure billing discrepancies are accurately and thoroughly investigated before issuing corrections
• Updating demurrage billing spreadsheets for all customers monthly or quarterly, including running reports, manually calculating totals and balances from reports, communicating with internal and external customers, and working with accounting to ensure demurrage billing is accurate
• Preparing month-end demurrage accrual report for accounting, also keeping track of exceptions and forward billings and credits
• Managing Grain, Outside Towing, Towline, and Customer Service Support mailboxes in addition to one’s own inbox to ensure external and internal questions and requests are answered in a timely manner within an hour or less
• Creating daily grain Bill of Ladings per customer requests
• Updating boat logs to ensure accurate barge data by 10:30 each morning. Working with Dispatch and Boat Captains to investigate and problem-solve, and fix logs in UTM or Prometheus whenever possible. Reporting discrepancies to appropriate area, and making frequent requests to Boat Captains and IT
• Manually creating boat logs as necessary for boats with limited communications abilities
• Entering detailed data into internal systems such as escalations, barge unloads, barge loadings, reconsignments, tramp towing, transloads, and billing and weight information
• Utilizing information from updated contracts in OnBase to create new job numbers for accurate billings purposes
• Keep track of changing charters for Ingram vessels and barges while also updating responsible parties on vessel charters in CFS CounterPoint for billing purposes
• Gathering critical information from all new contracts and addenda from Contract Specialists and Sales, and entering into the CMS application for Job creation and accurate billing automation
• Managing, troubleshooting, and creating customer Towline accounts
• Reporting systematic problems to IS department; performing testing for new systems or enhancements and providing user feedback to the department
• Providing phone coverage for the Customer Service Support Group, and forwarding phones appropriately when not on duty
• Supporting department activities with regular and prompt attendance.

Benefits

• A competitive compensation package
• Comprehensive benefits including Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
• Generous paid time off benefits
• 401K match upon first day of hire
• Life and AD&D, Employee Assistant programs, Group Legal, & more
• Associate growth and development encouraged through internal training and tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level