Logistics Specialist, Naples

UMI Stone/Opustone•Naples, FL

11h•Onsite

About The Position

The Logistics Specialist is responsible for overseeing and coordinating key operational functions across customer service, logistics execution, inventory flow, and order management to support overall branch performance and customer experience. This role operates as a critical cross-functional partner to sales, customer service, warehouse, and branch leadership, ensuring alignment across order execution, delivery scheduling, inventory movement, and customer commitments. The position requires a high level of ownership, judgment, and accountability in managing daily operational workflows and resolving issues in real time. The Logistics Specialist supports both branch-level and multi-branch (UMI-wide) operations, ensuring consistency in logistics execution, process adherence, and service standards across the organization. This role is expected to operate independently, manage competing priorities, and make real-time decisions that directly impact customer experience, operational efficiency, and branch performance.

Requirements

3–5 years of experience in operations, logistics, or customer service.
Strong understanding of order management and logistics workflows.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication and problem-solving skills.
High level of accountability and professionalism.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Office.

Nice To Haves

Bachelor’s degree in Business, Supply Chain, or related field preferred; or equivalent experience.
Experience with logistics systems or ERP tools preferred.

Responsibilities

Lead and coordinate daily logistics and operational workflows, including delivery execution, routing, and material movement.
Own the order lifecycle support process, including order creation, auditing, modifications, issue resolution, and communication.
Manage delivery scheduling and routing execution to optimize efficiency, cost, and service levels.
Oversee inbound and outbound transfers, including slab movement and material allocation.
Drive cross-functional communication between sales, customer service, warehouse, and leadership.
Support operational decision-making related to slab allocation, delivery prioritization, and truck loading.
Ensure execution of key processes including returns, damaged material handling, and system updates.
Leverage systems including Browser, Command Center 2.0, and dashboards to monitor performance.
Coordinate delivery execution across UMI branches to ensure consistency.
Identify process improvements to enhance efficiency and customer experience.
Promote a safety-first culture.
Support extended operational needs including evenings and rotational Saturdays.