Logistics Specialist (Return Risk Specialist) AO7177034

BTI Solutions•Plano, TX

43d

About The Position

The Return Risk Specialist is responsible for supporting daily operations of the Care Exchange and Refund program. Manage and monitor the end-to-end customer exchange/refund process from ticket creation to return collection. This role involves overseeing the return process from inbound at the warehouse to final product disposition. Ensure all processes are followed and within HQ policies. Work closely with Supply Chain, Logistics, 3PLs, Vendors, VOC and Call Center to provide a best-in-class customer service for exchanges/refunds.

Requirements

BS/ BA degree preferred or equivalent experience.
At least 3-5 years of work experience in supply chain, logistics, return management or operations.
Proven ability to strategize, navigate, and solve problems creatively.
Ability to multi task in fast-paced environment, to work on high-pressure multi-cultural environment, and to meet deadlines.
Excellent analytical skills and expert in Microsoft Office skills (e.g. Word, Excel, Access), as well as other analytical or database tools (e.g. SAP, Business Intelligence, Tableau)
Good analytical, interpersonal, communication and time management skills with the ability to work in a team environment.
Strong interpersonal skills and extremely resourceful.
Strong Verbal and Written communication is required.

Nice To Haves

Experience with SAP preferred.

Responsibilities

Monitor open Exchange and Refund tickets and collaborating with teams to get orders out
Work with Supply Chain for inventory allocation, reduce backorders, manage EOL & replacements, and pro-actively prevent order issues
Work with Repair Team for Refurbishment of Products for future customer exchanges
Ensure returns are collected and reduce aging RAs
Work with Logistics partners to ensure white glove delivery and installation services are completed
Support managing warehouse inventory of returned goods
Process scrap for aging product
Support claims process for product lost and damages
Partner with stakeholders to define SOPs for all processes with Third Party Vendors
Partner with VOC/Call Center and vendors to address escalations
Drive improvements by reviewing vendor’s performance
Understanding of technical processes and integration between systems