Logistics Specialist 3 (Return Transportation Coordinator)

Intelliswift Software • Santa Ana, CA

310d • $25 - $28

About The Position

Under the supervision and guidance of a Transportation Manager, the return transportation Coordinator is responsible for the delivery order life cycle and transportation load planning associated with client products, including load creation, carrier assignment, tracking/tracing, customer delivery, and customer product returns and claims. The coordinator ensures all deliveries are effectively translated into a systemic load plan within the Transportation Management System (TMS) and Warehouse Management System (WMS) to achieve sales targets and meet customer delivery expectations.

Requirements

• Bachelor's degree.
• 0-3+ years of applicable experience.
• Proficiency in Microsoft Excel and Word.

Responsibilities

• Proven experience communicating and working with multiple divisions (customer service, transportation, returns, etc.) to meet customer expectations.
• Background and experience in key functions of the Supply Chain including but not limited to Warehousing, Transportation, Reverse Logistics, Returns Management, and Customer Service.
• Ability to create dynamic reporting for key measurable and performance tracking.
• Ability to identify process improvements with attention to detail.
• Various systems management (internal and external) to accomplish daily/weekly/monthly tasks.
• Ability to proficiently manage multiple tasks/projects while staying organized in day-to-day activities.
• Work directly with 3PLs to resolve customer complaints and issues.
• Documenting and data collection for supporting departments/activities.
• Ability to make decisions based on cost and service drivers to better serve the organization.
• Work with multiple divisions throughout the supply chain, warehouse, customer service, and transportation teams, meeting all key performance indicators and customer expectations.
• Support carrier routing, tendering, training and support through TMS.
• Prepare and update standard operating procedures for documenting department activities.
• Create dynamic reporting for key measurable and performance tracking.
• Identify process improvements with attention to detail.
• Proficiently manage multiple tasks/projects while staying organized in day-to-day activities.
• Documenting and data collection for supporting departments/activities.
• The ability to read, prepare, interpret, and understand product shipment information from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents.
• Exercises judgment within defined practices and policies in selection of methods and techniques for obtaining solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree