Logistics Services Representative

Aston Carter • Seattle, WA

76d • $20 - $21

About The Position

A prominent food and beverage company in South Seattle is seeking to hire five Logistics Service Representatives for a six-month contract. This role offers an opportunity to gain valuable experience in a Fortune 500 firm.

Requirements

• Minimum of 1 year of working experience.
• Customer service experience.
• Call center experience.
• Logistics coordination.
• Data entry skills.
• Microsoft Office proficiency.
• Inbound call handling.
• Knowledge of CRM and ERP systems.
• Experience with Warehouse Management Systems (WMS).
• Familiarity with ServiceNow ticketing.

Responsibilities

• Process and manage customer orders from entry through delivery, ensuring accuracy and timeliness across systems and documentation.
• Coordinate with carriers, warehouses, and internal teams to support shipment scheduling, tracking, and issue resolution.
• Maintain accurate logistics records and update systems with shipment and order status to ensure visibility and compliance.
• Respond to routine inquiries from internal and external stakeholders regarding order status, delivery timelines, and documentation.
• Identify and escalate service disruptions or order discrepancies to team members for resolution.
• Support continuous improvement efforts by identifying process inefficiencies and suggesting enhancements.
• Keep current on all portfolio products and related updates, including offerings, shipping procedures, and promotions, to ensure accurate and informed customer support.
• Maintain regular and punctual attendance to ensure consistent service and team reliability.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees