Logistics Robotic Field Engineer

Bear Robotics

1d•$74 - $94

About The Position

The Logistics Robotics Field Engineer will deploy, maintain, and support Bear Robotics’ industrial and warehouse robotics solutions, ensuring seamless integration into customer operations. This role requires hands-on experience with AGV and AMR systems, industrial engineering knowledge, and strong mechanical and system integration skills. The engineer will be instrumental in launching and growing our industrial robotics vertical, provide on-call support to customers one weekend per month, and travel frequently to customer locations and Bear Robotics’ US offices as needed.

Requirements

On-site field experience with robotics deployments
Hands-on experience with AGV and AMR systems
System integration knowledge
Industrial engineering background
Mechanical and maintenance skills
Familiarity with warehouse systems and industrial workflows
Excellent troubleshooting and problem-solving skills
Strong customer service and interpersonal skills
Ability to work flexible hours, including occasional weekend on-call support
Frequent regional travel to customer locations and travel to US offices as needed
Valid driver’s license with a clean record
Bilingual in English & Korean
Bachelor’s or Master’s Degree in Industrial Engineering, Robotics Engineering, Mechanical/Electrical Engineering, or related discipline
2+ years of customer-facing technical or field engineering experience

Nice To Haves

Previous experience integrating robotics in industrial or warehouse applications
Experience with Linux Terminal, coding, or automation tools
Data visualization experience (Looker, Tableau, PowerBI)
Multi-site industrial deployment experience

Responsibilities

Deploy, install, and configure robotics systems in industrial and warehouse environments according to site-specific requirements.
Provide on-site technical support, including repairs, maintenance, troubleshooting, and networking.
Integrate robotics solutions into existing workflows and industrial systems.
Conduct testing and validation to ensure optimal robot performance and reliability.
Train end-users on robot operation, upkeep, and troubleshooting.
Monitor deployed robots and recommend improvements for operational efficiency.
Maintain accurate records of support activities, assets, and system changes.
Perform root cause analysis and execute corrective actions for robot failures.
Escalate complex issues to higher-level support as needed.
Provide feedback to internal teams to enhance product performance and industrial integration.
Ensure adherence to safety protocols and identify potential hazards.
Work flexible hours to support customer operations across multiple sites.
Be on-call one weekend per month to provide urgent customer support.
Travel frequently to customer locations and Bear Robotics’ US offices as required.
Contribute to the launch and growth of Bear Robotics’ industrial robotics vertical.
Perform other related duties as assigned.