Logistics Performance Director - Remote

BlueGrace Logistics-posted 3 days ago

Full-time • Director

Remote • Riverview, FL

501-1,000 employees

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The role is responsible to be the voice of the Managed Logistics customer within BlueGrace. The primary focus is to understand why the customer is doing business with BG, where they see value in BG, and how the customer measures our performance. This role works collaboratively with the operations managers but owns the account within BlueGrace. This is a role of managing accounts and not managing people.

Daily/Weekly communication between the Customer and BG internal managed logistics representatives as it relates to the operations of the customer
Utilize necessary technology to review data and ensure BG is meeting the customers’ expectations on performance and financial metrics
Identify logistics trends and work with the customer and managed logistics team to mitigate any risks and act on opportunities for improvement
Manage any immediate systemic issues such as systemic service failures, critical delays, billing issues, and any other systemic concerns affecting the stability and health of the customer account
Communicate with each client weekly at a minimum to ensure we always have a true pulse of the accounts
Oversee account-specific projects
Drive the strategic direction of each account
Calculating the ROI and impact for projects and communicating value provided.
Work with the Operations Manager to perform root cause analysis for any repetitive issues or concerns pertaining to accounts. Document the issues, develop project corrective action, and lead the project to successful solution, meeting or exceeding the customer’s expectations.
Escalation of client critical issues to upper management and follow up with solutions
Communicate with internal BlueGrace departments to keep the clients internal account functioning efficiently and effectively
Other duties may be assigned as needed

Bachelor's degree in supply chain field or equivalent combination of education and experience.
7-10 or more years of experience in operational warehouse, freight/transportation purchasing role.
Ability to speak effectively before groups of customers or employees of organization.
Ability to analyze all aspects of transportation data to report out clear and meaningful metrics.
Ability to problem solve and come up with creative solutions to meet customer needs
Experience working in TMS systems required
Experience working with Microsoft Suite required

Experience working with big box retail company’s a plus

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