Logistics Operations Specialist

Tools for Humanity • Dallas, TX

14d • Onsite

About The Position

As a Logistics Operations Specialist (North America), you will play a critical role in the backbone of our supply chain, executing and improving the movement of goods across the U.S., Canada, and Mexico. You’ll ensure every shipment, delivery, and inventory transfer is accurate, compliant, and on time. Operating from our Dallas Hub, you’ll coordinate with freight forwarders, 3PL partners, customs brokers, and internal stakeholders to maintain visibility and flow across TFH’s growing North American network. This includes inbound shipments from global hubs, regional warehouse operations, and outbound deliveries to markets and distribution centers. You’ll manage the details that keep logistics running, shipment documentation, hazmat declarations, ERP data accuracy, and daily exception resolution, while identifying opportunities to enhance efficiency and system integrity. You’ll be part of a collaborative, high-performing logistics team that values precision, problem-solving, and continuous improvement. This position directly supports all five pillars of TFH’s logistics framework: Global Distribution, Customs Clearance, Importer of Record (IOR) Program, Warehousing, and Final-Mile Delivery.

Requirements

• A hands-on, detail-oriented approach and thrive in fast-moving operational environments.
• A solid understanding of customs and international shipping processes, especially within North America.
• A strong sense of accountability, you don’t just report issues; you resolve them.
• A continuous improvement mindset, always looking for ways to simplify workflows, reduce errors, and improve delivery speed.
• The ability to stay calm under pressure and adapt quickly when plans or routes change.

Responsibilities

• Coordinate day-to-day inbound and outbound shipments across North America, ensuring all movements are accurate, on time, and fully documented.
• Manage logistics data in ERP and TMS systems to maintain visibility and reconcile inventory movements between hubs and local warehouses.
• Prepare and validate shipping and customs documentation, including Proforma Invoices, Commercial Invoices, and Dangerous Goods Declarations.
• Collaborate with 3PLs, carriers, and internal teams to resolve delivery exceptions, customs holds, and operational issues quickly.
• Support logistics projects and process improvements that enhance visibility, automation, and last-mile delivery performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees