This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
The Logistics Customer Service Representative (CSR) plays a crucial role in ensuring that Langham meets its goals of exceptional customer service, quality, process improvement, and profitability. This position requires a strong background in 3PL operations and is responsible for managing customer accounts effectively. The CSR assists customers in controlling their supply chain flow, which includes raw materials, works-in-progress, and finished goods. A key aspect of this role is to ensure that customer pickups and deliveries are completed as required, thereby meeting customer expectations. In this high-profile position, the CSR is expected to communicate shipment status proactively to customers, understand their challenges, and work closely with Operations Dispatch to address any demand shifts and capacity constraints. The role demands flexibility, as activities and work hours may fluctuate based on the needs of the Customer Service Department. The CSR will manage shipment information in the Transportation System Management database and notify customers of any issues that may arise during transportation, including delays. The CSR is also responsible for responding to customer inquiries in a timely manner, investigating and resolving issues, and assisting with the preparation of Quarterly Business Reviews and customer site visits. This position requires handling a high volume of incoming customer communications, including calls, faxes, emails, and web portal entries, ensuring that all shipment requests are entered into the system efficiently. The CSR will work directly with LTL carriers to handle freight quotes and provide updated contact information for customers. Building and maintaining positive relationships with customers is essential for the continuation of contracts and potential additional sales. The CSR will explore customer concerns to uncover opportunities for additional sales and ensure that all customer contact information is current in the company database. Effective communication of Langham's policies and philosophies is necessary to foster mutual understanding of expectations. Collaboration with the sales department is also critical to ensure seamless service and to communicate any potential sales leads or issues that could impact the sales relationship. Overall, the CSR is expected to present a positive image of Langham to both internal and external customers.
