Logistics-Operations City Manager - East Region

Gesture.Com • New York, NY

439d • $52,500 - $65,500

About The Position

The Logistics-Operations City Manager is responsible for overseeing the entire delivery fulfillment process within the East Region, ensuring timely and efficient deliveries while managing courier recruitment and field operations. This role focuses on enhancing customer experience and service, coordinating logistics operations, and implementing strategies for operational efficiency. The ideal candidate will possess strong organizational skills and a background in logistics and operations management.

Requirements

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred but not necessary with the right experience).
• 2+ years of experience in logistics, supply chain, or operations management, with direct customer service responsibilities.
• Proven experience in managing delivery fulfillment and courier operations.
• Strong leadership skills with a focus on team management and development.
• Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
• Proficient in logistics software and technology solutions.
• Strong analytical and problem solving skills.
• Ability to work in a fast paced, dynamic environment and manage multiple priorities.

Nice To Haves

• Experience in a technology driven logistics environment.
• Familiarity with the local market and regulations related to logistics and delivery.
• Experience in directly managing customer relationships and resolving issues.

Responsibilities

• Oversee and manage the end-to-end delivery fulfillment process to ensure timely and accurate deliveries.
• Monitor delivery performance and implement strategies to improve efficiency and reduce costs.
• Collaborate with technology teams to optimize delivery routes and manage delivery timelines.
• Lead the recruitment, training, and onboarding of new couriers to ensure a reliable and high performing delivery team.
• Develop and implement field management strategies to ensure couriers meet performance standards.
• Coordinate logistics operations, including inventory management, distribution planning, and fleet management.
• Analyze logistics data to identify areas of improvement, implement best practices, and optimize resources.
• Serve as the primary point of contact for customers, handling and resolving any delivery related issues or concerns.
• Gather customer feedback and implement improvements in the delivery process to enhance the customer experience.
• Continuously assess market needs and adjust operational strategies accordingly.

Benefits

• Stock options
• Health insurance
• Unlimited paid time off
• Dental insurance
• 401(k)
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree