Logistics Manager, AWS DC ops

Amazon•Atlanta, GA

2d•Onsite

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Be a part of operating the world’s largest cloud computing infrastructure. Amazon Web Services is seeking a bright, motivated, hardworking individual to fill the Data Center Logistics Manager position. This impactful position requires analytical strength, attention to detail, open communication and the ability to work autonomously. The Logistics Manager partners with Infrastructure teams and a wide array of Amazon stakeholders to manage communication, team metrics, and team specific deliverables or milestones. The role demands a strong sense of urgency and the ability to make sound judgement. As a strategist and implementer, the Logistics Manager ensures streamlined activities within the organization that guarantee success for the business, and ceaselessly drives their team to invent and simplify at a local, regional, and potentially cross-regional scale. As a leader, the most critical aspect of being a Logistics Manager is the successful development and coaching of those under them. An effective Logistics Manager develops strong individuals that know how to make the right decisions, improve organizational culture and to take responsibility when required. Logistics Managers evangelize Accountability and emphasize the importance of this responsibility in creating a strong culture of accountability throughout the entire organization. Logistics Managers ensure their teams understand the importance of their role, their expectations and how their success impacts the bigger picture. Logistics Managers demonstrate good judgment in how and when to escalate without damaging relationships. When confronted with discordant views, Logistics Managers are able to find the best path forward and can influence others to follow that path (build consensus). They independently sets or contributes to setting the vision and direction of a designated area while ensuring optimization of the processes, standards, and functions within that space. They use expertise and high judgment to design the right team structures and mechanisms to meet both short and long-term business goals. Logistics Managers constantly look around corners to proactively mitigate risks before they become roadblocks.

Requirements

Experience using productivity and communications tools including Microsoft Outlook, Excel, Powerpoint, and Word
3+ years of people management and team development experience
3+ years of logistics experience
Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
Experience using data and metrics to determine and drive improvements

Nice To Haves

Experience working for Amazon or any Amazon subsidiary or affiliate, or experience assessing industry talent and trends

Responsibilities

Logistics Operations Leader- It is the manager’s responsibility to guarantee the organization is running smoothly, ensuring our service meets the expectations and needs of our customers and business on a daily, monthly and yearly basis. Some of these operational tasks include: Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Logistics Managers to balance labor Determine timelines that meet business and customer expectations; ensure they are met Partnering with the management team to establish and maintain quality control standards Remove roadblocks and obstacles for major initiatives
Logistics Business Leader- It is the manager’s responsibility to act as a Logistics business leader by doing the following: The primary point of contact for communication and escalation to both internal and external teams/customers within his/her respective area The primary developer of team strategies, vision and goals for their team in alignment with the broader organization Ensure operational practices are fully compliant with legislation and policy Generate and/or filter information from higher levels of management to their teams Creating, managing, and supporting recognition and communication programs
Logistics People Leader- It is the manager’s responsibility to act as a logistics people leader by doing the following: Manage and drive staffing plans, schedules, quality initiatives, performance levels and process change initiatives The primary facilitator of team coordination and cohesion Maintain a strong focus on personal and team growth and development A strong supporter of projects outside of day-to-day operations Distribute new opportunities fairly amongst the team when available Hold regularly scheduled 1:1’s with a focus on personal development Ensure accountability and documentation on coaching opportunities Opening new requisitions and ensure bar is being raised with new internal hires Must be accessible at all times via telephone, text, or similar instant messaging platforms Must be willing to participate in management escalations occurring outside normal business hours as needed (including late nite/early morning/overnight situations).
Process Improver- The manager shall be a champion of continuous improvement by: Proactively being a driver of process standardization and continuous improvement across the org Contributes to operational deployment plans outlining critical and best practice launch activities Teaching how to create documents, processes, tools and metrics that reflect outcomes Conducts post-deployment evaluations to measure launch effectiveness (PDSA) Advise team members on process improvement strategies
Audits- The manager will conduct monthly audits using a standardized checklist
Meetings- Lead team meetings. The manager may also represent Logistics locally and/or globally
Travel- Travel between sites and across the cluster based on the need of the team and business
Design and implement the risk assessment framework for the AWS transportation program
Anticipate challenges/obstacles the transportation business would encounter while expanding geographies
Manage overall compliance of the program
Research state/ local level fleet and driver regulations and ensure specific SOPs are in place.